Field Engineer 3

ObjectWin Technology

Mobile, AL

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JOB DETAILS

SKILLS

Consulting, Customer Satisfaction, Customer Support/Service, Documentation, Government, Hardware Administration, Hardware Components, Identify Issues, Improvement Metrics, On Site Support, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Sales/Support Engineering (SE), Service Delivery, Software Administration, System Operations, Technical Support, Time Management, United States Citizen

LOCATION

Mobile, AL

POSTED

30+ days ago

JOB DESCRIPTION
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***

*** Job Class: FE 3
*** Bill Rate: ***-***
Minimum Pay Rate:***- $-25.00

Rate Range Chart Based off experience
Open to recent grads at the lower BR

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End Client: AAE

Must Be a US Citizen!
Work Address: Mobile, AL zipcode 36602 ; exact location was not provided as this is a government site.
Is this contract to hire/possible extension? Temp to perm possible
Shift start time and end time? Mon Fri, 8a to 5p

Driving or Non-Driving? Non-Driving but may have to drive between sites

Duration: 12 months - possible extension if needed

Targeted Start date: ASAP
Prescreen Questions:
How many years experience do you have with computer hardware set up?
How many years experience do you have with basic hardware troubleshooting experience?
How many years experience do you have with basic software troubleshooting experience?
Do you have an A+ Certification?
Have you every worked for *** as a FTE or Contractor? If so who and when? Did you leave on good terms?
Are you at least 18 years of age?

Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:
" Provides the full range of Field Engineering support for an assigned base of large / complex clients.
" Takes complete ownership of onsite service activity.
" Performs advanced-level maintenance on all products, including low-complexity installation activities.
" Provides technical feedback on equipment, systems and processes to improve overall service delivery.
" Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
" Identifies and resolves systemic issues within the team.
" Proactively supports the needs of other team members, providing technical assistance and expertise.
" Contributes to improved client services metrics reporting and documentation.
" Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years experience in area of responsibility.

Field Engineer 3

ObjectWin Technology

Mobile, AL

About the Company

ObjectWin Technology

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