Field Engineer 3

Summary:

• Location: Groton/New London, CT
• Duration: 12 Months---Temp to perm possible
• Work Mode: Onsite
• SECOND SHIFT: 3PM EST to 11PM EST
• Must Be a US Citizen

Responsibilities:

• Set up computer hardware and perform basic hardware and software troubleshooting.
• Provide support for software, hardware, and networking for desktops, laptops, and servers.
• Maintain and support legacy products and core server products.
• Perform disk replacement on enterprise storage products.
• Install and maintain PCs, software, networks, servers, and peripherals.
• Support network products from operational and maintenance perspectives.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs, networks, servers, and approved applications.
• Provide follow-up on problems or escalate as necessary.
• Maintain professionalism in actions, demeanor, and dress.
• Ensure customer satisfaction throughout service delivery.
• Ensure company-specific Service Level Agreements are met and update incident and request tickets accordingly.

Requirements:

• Minimum 1 year of computer support experience.
• Basic hardware and software skills.
• Good work ethic and organizational skills.

Preferred Skills:

• Experience in installing, diagnosing, maintaining, and servicing computer-related products, including desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites.
• Ability to troubleshoot, repair, reload, and re-image PCs/laptops, and install and optimize HW/SW networking products.
• Experience working under direction from Help Desk, Service Desk, or scripts using standard methods, techniques, and tools.