Job Description Summary
The Field Engineer I performs timely and accurate preventive maintenance on medical equipment across multiple modalities, including anesthesia and respiratory care, maternal infant care, and diagnostic cardiology. The Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to troubleshoot and perform basic repairs on assigned equipment. Supports more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs. Responsible for driving customer satisfaction through Service Excellence.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Key Responsibilities
• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients • Perform troubleshooting and basic service repairs on customer equipment • Assist more experienced field engineers with equipment installations and more complex repairs • Proactively engage with other team members to ensure appropriate solution for the customer • Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up to drive customer satisfaction • Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues • Independently handle service calls within one year of employment • Adhere to GEHC Quality Manual, policies, and regulatory requirements • Complete all planned Quality, EHS, and compliance training
Qualifications
Educational and Technical Requirements
• Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment • High school diploma/GED and 4 years of relevant experience • Or a graduate of the GEHC Apprentice Program
Must have and maintain a valid Driver's License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Must reside in the Sioux Falls area.
Preferred Qualifications:
Technical capabilities in anesthesia and respiratory care, maternal infant care, and diagnostic cardiology
Physical Requirements
• Lift, carry, push, and pull up to 35 lbs. unassisted; frequent bending, stooping, climbing, and prolonged standing. • Good vision (color, close, distance, peripheral, depth perception) and manual dexterity.
Expectations and Culture
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
Equal Opportunity Employer
GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Relocation Assistance Provided
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.