Field Case Manager

About Upside:

Upside is a housing-focused care partner helping people experiencing housing instability take the next step toward stability. We partner with health plans and care organizations to identify members at risk, build a clear housing plan, and drive the work forward through placement and stabilization.

Upside owns the entire housing process from start to finish. Our team engages members, coordinates with local providers and community resources, manages logistics and documentation, and stays involved until the issue is resolved. Our approach is human-first and outcome-driven, measured by real results like stable housing, completed moves, safer living environments, and successful transitions.

About the Opportunity:

Upside is hiring a Community Member Support Specialist to provide in-person support to high-need members navigating housing instability and related social needs. In this role, you’ll meet members where they are, whether in homes, shelters, hospitals, or other community settings, and help move their housing journey forward through direct support, trust-building, and coordinated follow-through. This role is equal parts member support, field outreach, and operational execution.

This is a field-based role for someone who leads with empathy, moves with urgency, and stays organized in fast-changing environments. You’ll build trust with members, navigate barriers alongside them, and partner with internal teams and community resources to keep work moving forward. You’ll also use Salesforce to document outreach and track progress toward housing stability. This role reports to the VP, Care Enablement.

Work Location and Schedule:

• Full-time, field-based role in New Jersey

• Candidates should be based in or near Burlington, Camden, Essex, or surrounding counties

• Expected to work in the field 3–5 days per week

• Schedule is generally Monday–Friday, but may flex based on member needs, field visits, and business priorities
  
  

What You’ll Do

• Support a caseload of members through in-person outreach, field visits, and hands-on navigation support

• Meet members in homes, shelters, hospitals, and other community-based settings to assess needs and move next steps forward

• Conduct face-to-face intakes and needs assessments focused on housing instability, social needs, and barriers to progress

• Help members complete housing-related tasks such as applications, documentation collection, ID replacement, benefits access, and connection to community resources

• Build trusted relationships with members through consistent, empathetic, and professional engagement

• Coordinate with internal Care Guides, clinical teams, and external partners to align on next steps and advance member care plans

• Support transitions of care, including hospital discharge, shelter transitions, and community placements

• Use Salesforce and other internal tools to document field visits, update member status, track outreach, and manage follow-up tasks

• Maintain a structured cadence of follow-up to drive engagement, accountability, and housing progress

• Identify barriers early and escalate urgent member needs, risks, or challenges to the appropriate internal teams

• Help members navigate unstructured and often complex situations while keeping work moving forward

• Contribute feedback on workflows, templates, and field processes to improve member experience and operational efficiency over time

What We’re Looking For:

• 1–3+ years of experience in community health, behavioral health, case management, housing navigation, social services, or another member-facing support role

• Experience supporting Medicaid members and/or unhoused or housing-insecure populations

• Prior Community Health Worker, behavioral health, or similar field-based experience strongly preferred

• Comfort working in a fast-paced, community-based environment with regular in-person member interaction

• Ability and willingness to travel locally throughout New Jersey and work in the field 3–5 days per week

• Strong relationship-building skills and the ability to engage hard-to-reach populations with empathy and professionalism

• Ability to navigate complex member situations while maintaining boundaries, follow-through, and accountability

• Strong organizational skills and ability to manage follow-ups, documentation, and changing priorities effectively

• Strong attention to detail and ability to document accurately in Salesforce or similar CRM/workflow systems

• Comfort working independently in the field while staying closely aligned with a remote team

• Familiarity with housing instability, social determinants of health, and community-based resources is a plus

• Spanish fluency is a plus

Compensation and Benefits:

• Competitive hourly rate: $25-$26/hour

• Medical, dental, and vision coverage

• Paid time off and company holidays
  
  

Upside is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Upside is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.