Job Profile Summary: Under the direction of the Senior Fiduciary Officer, the Fiduciary Officer is responsible for assisting in the administration of fiduciary relationships (I.e., Trusts, estates, etc.) within Bangor Wealth Management, a division of Bangor Savings Bank. This role includes serving as a resource to Bangor Wealth Management staff, direct client interaction, ensuring compliance with fiduciary laws, and contributing to the strategic goals of Bangor Savings Bank.
ACCOUNTABILITIES:
Leadership:
- Serve as a resource and support for the Wealth Management Group in the sales and service of trust and fiduciary services.
- Ensure compliance with department policies, procedures, and applicable fiduciary laws.
- Assist in creating streamline processes and efficiencies for fiduciary and tax tasks within the Wealth Management Group.
- Assist in the preparation and presentation of client requests to the Trust Administrative Committee.
- Represent Bangor Wealth Management statewide.
Customer Management:
- Maintain and enhance existing client relationships through regular contact and client satisfaction strategies.
- Proactively service and cross-sell client relationships to improve client satisfaction.
- Responsible for production and distribution to the Relationship Management Team of necessary tax documents for accounts.
- Assist in the facilitation and coordination of paying and reporting real estate taxes, insurance, and other expenses required by trust-owned real estate.
New Client Acquisition:
- Provide responsive and appropriate financial solutions for relationships referred through internal or external channels.
- Work closely with internal partners to deliver appropriate financial solutions to clients.
Compliance and Control:
- Conduct routine account maintenance to ensure property administration of accounts from a legal and tax perspective.
- Assist in ensuring that the Bank is in compliance with local, state, and federal regulations.
General:
- Interact harmoniously and effectively with others, focusing on the attainment of bank goals and objectives through a commitment to teamwork.
- Conform to acceptable punctuality/attendance standards as expressed in the Employee Handbook.
- Perform additional duties as requested.
Knowledge/Skills/Experience:
- BA/BS; Legal/Paralegal and accounting professionals are preferred.
- CTFA or equivalent designation is desirable.
- 5+ years of fiduciary and/or trust administrative experience is preferred.
- Strong inter-personal skills; strong written and verbal skills including comfort level for collaborating with teammates and clients; strong analytical and problem solving skills; ability to analyze, comprehend, and interpret legal documents; self-starter; strong computer skills including use of Word, Excel, and PowerPoint; knowledge of trusts, estates, investments, employee benefits, and estate planning is preferred; valid driver's license.
Physical Demands/Conditions Requirements:
- General office environment.
- Moderate lifting (up to 35 lbs.), reaching, walking, sitting, and standing required.
Equipment Used:
- General office equipment.