Position Summary
The FTTH (Fiber-to-the-Home) Drop Installation Technician is responsible for installing, testing, repairing, and maintaining fiber optic drop connections from the network distribution point to residential and commercial customer locations. This position performs aerial and underground drop installations, customer premise fiber routing, and service activation while ensuring high-quality workmanship, safety compliance, and exceptional customer service.
Key Responsibilities
· Install underground FTTH fiber drops from network access points to customer premises
· Perform fiber splicing, termination, testing, and troubleshooting of drop connections, including splice enclosures on the mainline
· Install conduit, fiber cable, grounding equipment, and customer premise equipment as required.
· Route fiber cabling into homes and businesses according to company standards and customer requirements.
· Conduct signal testing using OTDRs, power meters, and other fiber testing equipment.
· Troubleshoot service issues, fiber damage, or connectivity problems.
· Read and interpret fiber network maps, construction prints, and work orders.
· Coordinate with utility locators and follow safe digging practices as needed
· Ensure all installations comply with company quality standards, safety regulations, and local codes.
· Document completed work, test results, materials used, and job status updates in company systems.
· Communicate professionally with customers regarding installation processes and service expectations.
· Maintain company vehicles, tools, and equipment in good working order.
· Assist with emergency restoration work, outage response and mainline installation or fiber placement activities as needed.
· Support construction and maintenance crews during network expansion projects.