We are seeking a Fiber Change Management Analyst to support our client’s Fiber’s Network Operations by coordinating and managing maintenance events that minimize customer impact and ensure timely service restoration. This is a high-visibility, detail-driven role that serves as a critical communication and coordination hub between internal teams, vendors, and customers. This is a remote position, but you must be based in the South Florida area.
Night Shift, 10pm-8am, 4 days on/3 days off with some weekend work to be expected.
First 2 weeks of work will be in office for orientation working 8am-5pm Monday –Friday.
Key Responsibilities- Coordinate and manage internal and vendor-led fiber maintenance events
- Review and assess Methods of Procedure (MOPs) for accuracy and risk
- Approve maintenance events and validate execution readiness
- Perform circuit impact research, assessment, and validation
- Identify and resolve conflicts between internal, external maintenance, and network outages
- Schedule and coordinate maintenance activities across internal teams, vendors, and customers
- Research customer data to ensure accurate and timely notifications
- Deliver proactive customer communications and maintenance notifications
- Support the Change Management (CM) support line by logging maintenance progress and assisting technicians remotely
- Diagnose, troubleshoot, and clear alarms reported through NMS event logs related to change activity
- Serve as the primary point of contact for Change Management service assurance inquiries
- Participate in record validation and data integrity projects
Experience & Requirements- 3–5 years of telecommunications experience required
- Hands-on working knowledge of:
- SONET
- IP protocols and routing
- Layer 2 switching
- WDM and Dark Fiber services
- OTDR testing
- Experience with NMS alarm monitoring
- Working knowledge of circuit inventory systems (e.G., OSP Insight, Netcracker)
- NOC or Network Operations experience strongly preferred
- Proficiency with Microsoft Office products
Key Skills- Strong analytical and troubleshooting capabilities
- Exceptional attention to detail and documentation accuracy
- Ability to multitask and prioritize in a fast-paced environment
- Excellent organizational and time-management skills
- Sound judgment and decision-making under pressure
- Clear, professional communication skills
- Customer-first mindset with a commitment to service excellence
- Collaborative, cross-functional team player with a positive attitude
What Will Catch Our Eye
Experience supporting large-scale service provider networks, comfort owning overnight maintenance coordination, and the ability to calmly manage competing priorities while protecting customer uptime. Familiarity with complex fiber environments, proactive communication habits, and a true “customer advocate”mindset will set you apart.
TekCom Resources is an equal opportunity employer