Billing, Co-Payments, Communication Skills, Customer Support/Service, Dermatology, Detail Oriented, Family Planning, Financial Management, Financial Planning, Health Insurance, Healthcare, Medical Billing, Medical Coding, Medical Office, Patient Care, Plastic and Reconstructive Surgery, Service Delivery, Team Player
SpringCreek Fertility is seeking a compassionate and detail-oriented Fertility Financial Counselor to join our dedicated team. In this pivotal role, you will guide patients through the financial aspects of their fertility journey, ensuring they feel supported and informed every step of the way.
As the only independent, full-service fertility center between the Dayton and Toledo Metropolitan areas, SpringCreek Fertility has been trusted by over 6,500 families to assist in their family planning paths. We are committed to providing evidence-based, patient-centered fertility treatments that are accessible and tailored to meet individual family goals.
Key Responsibilities
- Patient Guidance: Provide clear and compassionate explanations of insurance coverage, treatment costs, and financial options to patients.
- Financial Management: Prepare and review treatment quotes and IVF cost packages with accuracy and transparency.
- Insurance Verification: Verify insurance eligibility, copays, deductibles, and coverage details.
- Payment Collection: Collect payments for fertility services and manage patient financial accounts.
- Team Collaboration: Work closely with billing, coding, and clinical teams to ensure seamless coordination and accurate information.
Qualifications
- 2–4 years of experience in a medical business office or similar setting.
- 2–4 years of direct customer service experience, ideally in a healthcare environment.
- Strong knowledge of healthcare billing, insurance benefits, and payer remittance advice.
- Exceptional communication skills and a commitment to delivering excellent patient service.
- Experience in fertility, OB/GYN, dermatology, or plastic surgery is a plus.
Why Join SpringCreek Fertility?
- Competitive Compensation: We offer a competitive salary and benefits package.
- Work-Life Balance: Enjoy generous paid time off to support your personal and professional life.
- Retirement Planning: Benefit from a 401(k) plan with employer match.
- Impactful Work: Be part of a team that makes a real difference in people's lives by helping them achieve their dreams of parenthood.
If you're passionate about helping individuals navigate the financial aspects of fertility care and want to be part of a collaborative, patient-centered team, we invite you to apply.
For more information about our clinic and services, please visit our website: www.springcreekfertility.com
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Innovation Fertility, LLC