Federal Work Study (On-Campus) - Graduate School Welcome Desk Assistants

Position Details

Position Information

Advertising Department GRADUATE SCHOOL Academic Term/Year SUMMER 2026 Position Title Federal Work Study (On-Campus) - Graduate School Welcome Desk Assistants Posting Number 07988 Position Number 07988 Student Job Category Student - Federal Work Study On-Campus Number of Vacancies 6 Job Description

ECU Graduate School is currently seeking several motivated and professional office assistants to support the Graduate School's Welcome Desk. The Work-Study Student Assistant serves as the first point of contact for visitors at the Mendenhall Welcome Desk. This role focuses on providing accurate information, directions, and general assistance to students, staff, and guests, ensuring a welcoming and helpful environment within the facility.

Key Responsibilities:

• Greet all visitors in a friendly, professional, and approachable manner
• Provide directions and general information about Mendenhall Student Center, campus offices, events, and services
• Assist guests in navigating the building and campus
• Answer basic questions in person, by phone, or via email (if applicable)
• Monitor the Welcome Desk area to ensure a clean, organized, and presentable space
• Report any issues, concerns, or unusual activity to a supervisor.
• Support basic administrative or front desk tasks as assigned

Work Schedule:

• Flexible hours based on class schedule and departmental needs

Physical Requirements:

• Ability to sit or stand for extended periods
• Ability to communicate clearly

Learning Outcomes:

Students in this role will:

• Develop professional communication and customer service skills
• Gain knowledge of campus resources and operations
• Enhance problem-solving and critical thinking abilities
• Build confidence in a public-facing role

Preferred (Majors, Experience, GPA, etc.)

Preferably with a background in Communication, Marketing, Public Relations, Business Administration, Hospitality Management, Education, Psychology or Sociology

Required Qualifications:

• Strong interpersonal and communication skills
• Friendly, customer-service-oriented attitude
• Ability to follow directions and work independently
• Dependable and punctual
• Basic knowledge of campus layout (or willingness to learn quickly)

Preferred Qualifications:

• Previous customer service or front desk experience
• Familiarity with Mendenhall Student Center and campus resources

Special Instructions to Applicant

Please upload Resume, Federal Work Study Authorization Form, Cover Letter and References online.

To be ELIGIBLE for FEDERAL WORK STUDY POSITIONS, students MUST QUALIFY and RECEIVE an AWARD from the ECU Financial Aid Office (Old Cafeteria Complex, 252-328-6610.)

Additional Instructions to Applicants

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Quick Link for Direct Access https://ecu.peopleadmin.com/postings/92378 Open Date 04/15/2026 Close Date 07/10/2026 Open Until Filled No Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• Curriculum Vitae/Resume
• Cover Letter
• List of References
• Federal Work Study Hiring Authorization

Optional Documents