FastLane Convenience Store Relief Manager (Pike and Ralls County)

FastLane Convenience Store Relief Manager

006 FL James Road Hannibal MO - Hannibal, MO 63401

Overview

Position Type: Relief Manager

Description

The Relief Store Manager serves as acting Store Manager as needed to provide coverage for PTO, vacancies, or other absences. In this role, the Relief Manager assumes full responsibility for store operations, ensuring exceptional customer service and driving maximum sales and profitability. This position oversees merchandising, inventory management, expense control, human resources functions, and overall operating costs while maintaining company standards and compliance. The Relief Store Manager also supports daily operational procedures and partners with store leadership to ensure consistency, performance, and a positive team environment.

Duties & Responsibilities

• Provide leadership coverage at FastLane Convenience Store locations as needed.
• Support multi-store operations, performing functions across all convenience store roles to ensure operational continuity.
• Drive sales and profitability by maintaining proper product mix, inventory levels, merchandising standards, and overall store presentation.
• Achieve and maintain required store inspection standards, including a minimum Image Evaluation score of 85%.
• Ensure compliance with all company policies and applicable city, county, and state liquor regulations.
• Oversee accurate financial operations, including sales posting, invoicing, pricing adjustments, shrink control, payroll management, and expense oversight.
• Monitor and analyze business trends; implement strategies to maximize sales, control costs, and meet or exceed performance goals.
• Lead scheduling and staffing efforts to ensure appropriate shift coverage and operational efficiency.
• Train, coach, and develop store management and team members to strengthen performance and operational consistency.
• Conduct competitive market analysis and recommend pricing or merchandising adjustments as needed.
• Ensure proper handling and accounting of cash, money orders, and related financial transactions; promptly report significant discrepancies to the Area Manager.
• Foster a culture of exceptional guest service by modeling professionalism, product knowledge, and consistent customer engagement standards.
• Perform additional duties as assigned.

Knowledge, Skills & Abilities

• Demonstrates hustle in a fast-paced environment by working with urgency, adapting quickly to changing priorities, and taking initiative to complete responsibilities independently
• Operates with integrity, accountability, and sound judgment in all business practices
• Committed to delivering exceptional customer service and fostering a positive guest experience
• Promotes a culture of continuous learning, professional development, and performance improvement
• Skilled in setting expectations, providing constructive feedback, and developing talent to achieve business objectives
• Inspires and motivates teams to meet goals while fostering a collaborative, supportive work environment
• Demonstrates strong analytical, problem-solving, and organizational skills

• Highly skilled in technology, with the ability to learn, implement, and adapt to an ever-evolving technology landscape

Experience, Education & Training

• Minimum of two (2) years of experience in retail, restaurant, grocery, or other service-related industries
• Demonstrated ability to create and sustain a customer-focused culture
• High school diploma or equivalent required

Qualifications

Financial Management.

Ethical Conduct.

Customer/Client Focus.

Learning Orientation.

Performance Management.

Leadership.

Communication Proficiency.

Minimum of 2 years of experience in the retail, restaurant, grocery or other service industry.

Ability to create and maintain a customer focused culture