Farmers Insurance Customer Service

Dont wait, take the next step in your career today. Vanessa Hesterberg Farmers Insurance in San Antonio, Texas, is looking for a motivated and dynamic individual to join our team as a Full-Time or Part-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range: $15.00 - $18.00 per hour

Hourly Base Salary + Commission

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Weekly Team Meetings

Appreciation Lunches

Commission & Bonus Opportunites

Casual Attire

Paid Holidays

Licensing Assistance Available

Home/Work Equipment provided

1 Day In Office Per Month

Responsibilities

• Process customer policy change requests.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Provide exceptional customer service and support.

• A Property & Casualty insurance license is preferred. Must obtain within 90 days of hire.
• Minimum 1 year prior sales experience preferred.
• Previous work experience in sales, marketing, promotions or telemarketing.
• Bilingual, fluent in both English and Spanish is beneficial.
• No insurance experience required but must be willing to learn

Ability to identify and solve problems, think critically, and make decisions quickly.