• Minimum of 1 year of customer service experience in retail, banking, contact center, consumer electronics, sports, recreation, or a related field
• Excellent written communication skills, including grammar and spelling
• Strong interpersonal and problem-solving abilities
• Comfortable communicating through chat, text, email, social media, and other digital channels
• Strong computer and multitasking skills
• Passion for sports, including professional, college, fantasy, or recreational athletics
• Ability to engage professionally with customers, teammates, and leadership
• Self-motivated with the ability to work in a fast-paced environment
• Respond to customer inquiries through chat, text, email, social media, direct messaging, and other non-voice communication channels
• Assist ESPN customers with account questions, technical issues, and fantasy sports support
• Research customer concerns and provide accurate, timely resolutions
• Deliver exceptional customer service while creating a positive customer experience
• Accurately document customer interactions and resolutions
• Meet quality, productivity, and performance goals
• Stay current on ESPN products, services, and fantasy sports offerings while contributing to team success
TTEC is hiring a Sports FanaticCustomer Service Representative supporting ESPN in Greenwood Village, CO. If you're passionate about sports and enjoy helping people, this is an exciting opportunity to turn your enthusiasm into a career while supporting ESPN's fantasy sports community. Qualified candidates should have at least 1 year of customer service experience, excellent written communication skills, strong computer proficiency, and a genuine passion for sports.
TTEC is a global leader in customer experience, combining technology, AI, consulting, and human expertise to help some of the world's leading brands deliver exceptional service. The company is recognized as a Great Place to Work and is committed to fostering an inclusive workplace where employees are supported, valued, and empowered to build meaningful careers. TTEC is proud to be an Equal Opportunity Employer and welcomes qualified candidates from all backgrounds.