Family Support Supervisor

Family Support Supervisor

Salary

See Position Description

Location

New Hanover County, NC

Job Type

Full-Time

Job Number

202600148

Department

SOCIAL SERVICES

Opening Date

06/08/2026

Closing Date

6/23/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Position Information

New Hanover County is looking for a Family Support Supervisor to join the Health and Human Services department. The Family Support Supervisor performs responsible work supervising a unit that works with clients who are in crisis and in need of financial assistance and assists them on the path to self-sufficiency. The Family Support Supervisor is expected to be flexible and strategic, and experienced in case management to successfully advise the unit on how to assist those in need.

Essential Duties:

• Supervises staff, prioritizes and assigns work; conducts performance evaluations; ensures staff is trained; and makes hiring, termination, and disciplinary recommendations.
• Works with Family Support Specialists and assesses individuals dealing with crisis situations.
• Meets with community and various officials, and plans, organizes, and evaluates work policies and procedures.
• Stays abreast of new fund sources provided and how to allocate funds and employees to best assist those in need.
• Addresses questions from staff regarding the interpretation of policies for various aid programs.
• Ensures that staff are aware of the needs of the customer and provide excellent customer service at all times.
• Ensures an adequate level of customer service is provided by the unit.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs other duties of a similar nature or level.

The Department of Social Services is a part of New Hanover Countys consolidated Health and Human services agency, with roughly 500 dedicated professionals seeking to serve the citizens of our county through providing essential human services. The Department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the Department of Social Services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Living in New Hanover County, NC:

New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

• • • *

Hours:

8:00 AM - 5:00 PM, Monday - Friday.

Must be available to report for emergency work assignment during emergency situations.

Compensation:

The hiring range for this position is $56,351 - $76,074. Salary will be determined based on qualifications. Bilingual candidates are eligible for a differential (5%) when utilizing this skill during the course of work duties.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Qualifications

Required Education and Experience:

• Bachelors Degree in a field related to Human Services or Public Administration, and three (3) years of related experience working in a similar structured setting; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above.

Other Information

Next Steps:

After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.

New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include

• Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
• Retirement plan through the NC Retirement system;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, vision insurance + many other insurance options;
• Employee assistance program;
• 100% employer paid long term disability;
• Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here.

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.

01

What is your highest degree obtained?

• High School Diploma or GED
• Associates degree in Human Services or a related area.
• Associates degree in a field unrelated to Human Services.
• Bachelors degree or above in a Human Services or a related area.
• Bachelors degree or higher in a field unrelated to Human Services.

02

Please indicate your years of experience working with case management in a similar setting?

• 3 or more years working in a similarly structured setting
• 2 years but less than 3 years working in a similarly structured setting
• 1 year but less than 2 years working in a similarly structured setting
• Less than 1 year of working in a similarly structured setting
• No experience working in a similarly structured setting

03

Of the experience listed in the previous question, please describe how it is related to the essential duties of this position.

04

How many years of experience do you have supervising employees?

• 2 or more years of experience supervising employees
• 1 year but less than 2 years of experience supervising employees
• Less than 1 year of experience supervising employees
• No experience supervising employees

05

Do you have experience overseeing and distributing alternative sources of funding (such as grant funding)?

• Yes
• No

06

If you answered yes to the question above, please describe your experience.

Required Question

Employer New Hanover County

Address 230 Government Center Drive - Suite 135

Wilmington, North Carolina, 28403

Phone 910-798-7178

910-798-7178

Website https://www.governmentjobs.com/careers/nhc