Family Support Specialist - Stone - Behavioral Health Services Case Manager

Schedule: Monday-Friday 8am-5pm; Varied per family needs

Salary: $25.72 - $38.58 Depending on Qualifications

JOB PURPOSE: The Family Support Specialist (FSS) is responsible for providing home/community-based prevention services focusing on supporting the parent child relationship, attachment, and family enhancement through child development education, play, goal setting, assessments, and coordination of services/activities for overburdened families. The FSS works in collaboration with the patient care team in supporting improvement of patient care and their quality of life.

The primary goal of the El Rio Health Family Support Specialist is to support El Rio's Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

The following functions and responsibilities will contribute to El Rio Health to achieve its KEY RESULTS:

• World Class Experience for staff and patients
• Healthier patients and employees
• Positive Financial Result

Job Functions:

• Performs and/or completes all assigned duties, tasks, responsibilities, and assignments supporting program operations within established periods; meeting established rates of performance for the quality and quantity of work for the position; demonstrating a level of quality, efficiency, and accuracy in the employee's job performance that ensures the highest standards of excellence.

• Always maintains employee and/or patient confidentiality by controlling the environment and information being disclosed only to authorized individuals ensuring compliance with all HIPAA and corporate compliance standards.

• Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, and Service Excellence requirements with all patients, visitors, employees, and internal/external clients or representatives.

• Performs assigned duties, tasks, or assignments that support effective family support to patients, such as:

• Conducts home visits virtually or in-person and assesses family needs and provide case management services, when necessary, while promoting self-sufficiency.

• Utilizes child development curriculum with each family and promotes positive parent-child relationships.

• Utilizes child appropriate activities to support the parent and child relationship.

• Utilizes appropriate limit setting and boundaries.

• Acts as a positive role model.

• Provides advocacy, emotional support, and help in problem-solving. Family support services will be offered in the office but primarily in the community to meet families where they are at and may be offered after hours and on weekends.

• Helps to locate support services in the community that can assist in navigating the public health system.

• Helps guide children and families in the development of their own family goals.

• Encourages communication with the multidisciplinary integrated treatment team.

• Works with the multidisciplinary integrated treatment team members in a manner that supports the goals of children and families.

• Facilitates family support groups and/or classes.

• Serves as a treatment team member and participates in team meetings.

• Works closely with the Behavioral Health Leadership Team

• Receive clinical oversight and supervision by a Behavioral Health Professional at least once every two weeks as specified by regulatory requirements.

• Demonstrates an exceptional level of customer service; answers and responds to incoming calls, emails, and inquiries in a timely and effective manner, responds to requests for support providing general information in response to inquiries.

• Identifies and reports any safety hazard, or potential hazard, by immediately notifying supervisory staff and communicating the hazard, thereby ensuring that El Rio Health provides safe and high-quality services for all patients and visitors.

• As a team player, demonstrates self-initiative by being able to communicate effectively to assist patients, co-workers, and others while maintaining and enhancing a respectful and positive attitude in the work environment.

• Ability to function as a role model in the use of healthy coping and self-help skills.

• Ability to listen and provide emotional support.

• Willingness to share personal stories and experiences to establish the family support partner relationship and support the individual and family recovery process.

• Demonstrates effective performance as an advocate for others.

• Always serves as a positive and effective employee.

• Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with patients, family members, co-workers, or agency representatives, successfully conveying and exchanging information in a positive manner.

• Participates in a learning environment by being willing to learn from other employees, gaining new skills and knowledge to enhance and improve the quality of service provided to individuals, families and patients.

• Must complete El Rio Health and RBHA employee trainings in a timely manner including but not limited to:

• Client Rights

• Customer Service

• Ethical Principles

• Covered Services

• Cultural Competency

• HIPAA and Confidentiality

Joint Commission Responsibilities:

• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Other Duties and Responsibilities:

• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Supports El Rio Health by participating in community events which promote good health, and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
• Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio's image with health agencies, professional associations, and the general public.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
• In accordance with policies and procedures ensures that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner.
• Employees must maintain their skills proficiency with El Rio Health operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
• Performs other duties as assigned.

Qualifications:

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Education Level

Education Details

Required / Preferred

Bachelor's Degree

Social Work, Psychology, Sociology, Public Health or a related field from an accredited college or university.

Required

Or

Master's Degree

Social Work, Psychology, Sociology, Public Health or a related field from an accredited college or university.

Preferred

Experience

Experience Details

Required / Preferred

1 year

of experience working in human services, behavioral health, or case management, preferably in a healthcare environment.

Required

3 years

of experience working in human services, behavioral health, or case management, preferably in a healthcare environment.

Preferred

And

Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Preferred

Licenses / Certifications

Licenses / Certifications Details

Required / Preferred

BLS

Current certification in Basic Life Support (BLS) for health care providers

Required

and

Fingerprint Clearance Card

Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment

Required

Transportation:

• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver's license and must comply with Arizona vehicle insurance requirements.

Core Competencies:

• Exceptional Customer Service
• Patient Advocacy
• Compassionate Communication
• Cultural Competence
• Honor Patient Privacy
• Service Recovery

Supervisory Duties:

• None

Skills and Abilities:

• Effective customer-facing and presentation skills.
• Interact diplomatically and positively with patients and the public in a continuous public contact setting.
• Ability to respond effectively in writing and verbally to internal and external customers.
• Write grammatically correct routing business correspondence such as brief transmittal memoranda
• Proficient with MS Office, including Word, Excel, Power Point, Outlook, and the internet.
• Ability to apply concepts such as fractions. Percentages, ratios, and proportions to practical situations.
• Ability to multi-task and maintain a professional composure in stressful situations.
• Excellent organizational and time-management skills.
• Ability to interact with persons of various social, cultural, economic and educational backgrounds for the purpose of providing exceptional guidance and customer service.

Additional Information:

This job description has been reviewed to ensure that the minimum functions and basic duties have been included to successfully perform the duties, tasks, assignments, and responsibilities of this position. Additional functions, duties, tasks, or requirements may be assigned by leaders as deemed appropriate to meet organizational operations. The job functions and responsibilities align with El Rio Health's Cultural Beliefs:

Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.

El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date.

All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.