FAMILY SUPPORT SPECIALIST SOCIAL WORKER - WORK FIRST & CRISIS

FAMILY SUPPORT SPECIALIST SOCIAL WORKER - WORK FIRST & CRISIS

Salary

$49,816.00 - $59,550.40 Annually

Location

Cabarrus County, NC

Job Type

Full-Time

Job Number

FY26-01393

Department

ECONOMIC FAMILY SUPPORT SVCS

Opening Date

06/09/2026

Closing Date

6/21/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received.

Hiring range for this position is $49,816.00- $59,550.40. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 18.

This recruitment is hiring in the Work First and Crisis Department.

General Definition of Work:

Performs intermediate professional social work in employment services providing case management services and difficult paraprofessional work involving the determination or redetermination of the eligibility of applicants or recipients requesting financial assistance through the Department of Human Services. Work is performed and reviewed under the regular supervision of a Family Support Specialist Supervisor.

Examples of Duties

Essential Functions:

Intermediate professional social work: Interviewing clients to determine the scope of the problem and clients ability to deal with the problem; performing assessments to identify needs; developing services plans and monitoring service delivery for clients and/or families to address issues of employment, vocational, health or behavioral issues; providing support/directive counseling to address problems. Preparing case summaries and reports; maintaining records, files and confidentiality.

Difficult paraprofessional work: Interviewing, taking applications, gathering information, assessing situations, determining eligibility, and processing applications, changes, and recertification for Work First Family Assistance (WFFA) and Energy programs; entering and maintaining case data in the appropriate county and state systems; maintaining a caseload or participating in maintaining case bank and reviewing all cases at designated review periods to determine a familys or individuals continuing eligibility; maintaining records, files, and confidentiality.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Typical Tasks:

• Reassess clients every three months utilizing the Family Strength and Needs assessment tool.
• Conducts intensive complex case management assessments of cases involving multiple problems with clients to assure clients are in compliance with Federal and State Work First Regulations in relation to participation rates and other State and Federal goals.
• Coordinates needed support services and make referrals to community resources.
• Performs daily monitoring of program; maintains monthly reports; enters data accurately into computer system for all case records.
• Develops, coordinates, monitors all services required to assist participants to reach goals; establishes and maintains working relationships with community agencies, and participates in group meetings and outreach activities.
• Gathers and reviews household income, financial resources, and residency data resulting in authorizing amounts of assistance for programs.
• Reviews declaration forms and other application forms; verifies this information through telephone calls and correspondence with employers, neighbors and other similar contacts.
• Explains program requirements and options, informs client of rights and responsibilities as prescribed by program policies.
• Responds to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility.
• Maintains electronic records, enters and retrieves data from the appropriate state and county systems and produces monthly financial reports.
• Performs related tasks as required to potentially include but not limited to emergency shelter operations.

Knowledge, Skills, and Abilities:

Considerable knowledge of economic and social conditions of the population served; general knowledge of the barriers to employment from the individuals and employers viewpoints; general knowledge of various service programs, including their purposes, service availability, and basic eligibility requirements; general knowledge of acceptable employment practices, interviewing procedures and relational-supportive counseling; skill in appraising basic needs and/or interests that affect employment and exercising good judgment in deciding on placement in timely fashion; and skill in establishing rapport with a cross-section of the business community and client population served. Considerable knowledge of the program/areas of assignment. Knowledge of and ability to read, analyze, interpret, and apply federal, state, and county program rules, regulations and procedures. Working knowledge of standard office procedures, practices, and equipment. Ability to understand and follow oral and written directions; to establish and follow detailed work procedures; to perform case functions within structured time frames; to prioritize work; to perform mathematical reasoning and computations with speed and accuracy; to prepare and maintain accurate records and reports; to communicate effectively orally and in writing wither person of varied social, economic, cultural and educational backgrounds and maintain effective working relationship with associates and general public.

Minimum Education / Experience requirements

Education and Experience:

• Requires bachelors degree in social work;

• Or a bachelors degree in a human services field from a college or university and one year directly related experience;

• Or a bachelors degree from a college or university and two years directly related experience.

• Degree must be from an appropriately accredited college or university.

• Directly related experience is defined as human services experience in the areas of case management, income maintenance casework, assessment and referral, support counseling, interviewing, determination and review.

• An equivalent combination of education and experience may be accepted.

Some county job postings indicate that you can qualify with an "equivalent combination of education and experience." If this language is included in the job description, it means you may qualify through either education, your years of directly related experience, or a combination of both.

If you have indicated that you have earned a certificate, diploma, or degree from a technical school, college, or university, please note that Cabarrus County will verify your educational credentials. Official transcripts must clearly show the specific credential awarded to ensure accurate validation.

Special Requirements:

Possession of an appropriate drivers license valid in the State of North Carolina. Position is a safety-sensitive position as defined by Cabarrus Countys Drug Free Workplace Policy. Position may occasionally require working before/after normal hours to meet the needs of families/clients.

Physical Requirements:

Light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects; some work may require the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires climbing stairs during home visits, kneeling, standing and/or walking while interviewing various parties, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of office machines, determining accuracy, neatness, and thoroughness of work, and observing general surroundings and activities; the worker is subject to contact with irate clients and/or family members who may be hostile, resistant, or violent, homes that may be poorly maintained, which may be unclean and unsafe, travel in unsafe areas where the threat of violence is a reality or in isolated areas where access to emergency services may be limited and untimely. The worker may be exposed to bloodborne pathogens and may be required to wear specialized personal protective equipment.

Supplemental Information

Supplemental and Contact Information:

Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 - 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.

For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.

• Earned vacation & sick leave

• 11-12 paid holidays per year

• Floating Holiday

• Paid Personal Day

• Bereavement Leave

• Paid Parental Bonding Leave

• Participation in the Local Government Employees Retirement System

• Mandatory 6% employee contribution

• 5% employer-paid contribution to NC401K, with no employee match required

• Employees have the option to contribute additional monies to the NC401K plan or to a 457 retirement savings plan

• Health Insurance plans

• Consumer driven plan including a health savings account

• PPO Plan

• Optional dependent coverage - employee/spouse, employee/children, & employee/family

• Comprehensive health & wellness program

• On-site exercise equipment & programs

• Health & wellness themed instructional classes

• Employee health clinic

• Employee assistance program (ex. Individual & family counseling, legal & financial services, child & elder care location assistance, etc.)

• Choice of optional dental plans

• PPO (Preferred Provider Option) or non-PPO

• Optional dependent coverage - employee/spouse, employee/children, & employee/family

• Vision Plan

• Includes an annual routine eye exam for individuals on the health insurance plan.

• Optional eyewear plan available

• $20,000 of term life insurance & accidental death & dismemberment coverage with employer-paid premiums

• Employee option for up to $50,000 of additional term life coverage

• Optional dependent life insurance coverage for spouses & children

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you havent completed the application requirements, please return to your application to finish it before submitting your application.) Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.

• Yes
• No

02

Are you currently a Cabarrus County employee?

• Yes
• No

03

Select your highest level of education from the information below:

• Masters Degree in Social Work
• Masters Degree in the Human Services field other than Social Work
• Other Masters Level Degree
• Bachelors in Social Work
• Bachelors Degree in the Human Services field other than Social Work
• Other Bachelors level Degree
• No Degree

04

Do you have a valid Drivers License?

• Yes
• No

05

What area(s) of Social Work do you consider to be your primary strength?

06

Do you have at least 6 months of experience with any document management/human services software systems? (FAMCare, Compass Pilot, NCFast,Case Worthy, AccuPoint, Clarity, Collaborate, Awards, FootHold, etc)

• Yes
• No

07

How many years of directly related working experience do you have in case management, assessment and referral, support counseling, interviewing, and determination? Please provide details of your experience.

08

How would you rate your proficiency in developing outcome plans with families? Please select the level that best describes your skills:

• Basic
• Intermediate
• Advanced
• Expert

09

Please select your Microsoft Outlook skill level from the choices below.

• Basic
• Intermediate
• Advanced
• Expert

10

Please select your Microsoft Excel skill level from the choices below.

• Basic
• Intermediate
• Advanced
• Expert

11

Please select your Microsoft Teams skill level from the choices below.

• Basic
• Intermediate
• Advanced
• Expert

12

Do you have direct experience working in any eligibility programs?

• Yes
• No

13

If you marked Yes to number 12, please list the eligibility programs you have direct work experience in, and the number of years for each one. (i.e. Work First, Medicaid, Food and Nutrition, Energy Programs/CIP/LIEAP, Crisis, etc)

14

Have you completed Phase 1: Caseworker/ NC Fast Training at a NC community college/trade/technical school? (supporting documentation may be requested by hiring manager)

• Yes
• No

15

Have you completed Phase 2: Caseworker/ NC Fast Training at a NC community college/trade/technical school? (supporting documentation may be requested by hiring manager)

• Yes
• No

16

This position may occasionally require working before/after normal work hours to meet the needs of families/clients. Are you able and willing to meet this requirement?

• Yes
• No

Required Question

Employer Cabarrus County

Address 65 Church St S

Concord, North Carolina, 28025

Phone 704-920-2200

Website http://cabarruscounty.us