Family Services Specialist II - Adult Protective Services

Family Services Specialist II - Adult Protective Services

Salary

$60,320.00 - $94,598.40 Annually

Location

300 E Franklin Street, Richmond, VA 23219, VA

Job Type

Full-Time

Job Number

27M00000630

Department

Social Services

Opening Date

07/19/2026

Closing Date

8/2/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Department of Social Services is seeking a highly qualified candidate to fill the position of Family Services Specialist II - Adult Protective Services. The incumbent is responsible for conducting investigations involving reports of abuse, neglect, and exploitation.

Duties include but are not limited to

• Providing intervention services to elderly and/or disabled adults and their families
• Investigating reports of abuse, neglect and exploitation in the community, adult homes, nursing care facilities and hospitals
• Assessing and determining the legitimacy of reports of abuse, neglect and exploitation
• Gathering/ assessing information
• Formulating service plans
• Implementing and monitoring plans and evaluating outcomes
• Establishing and maintaining individual case records, documenting interactions with clients during visits, meetings, referrals, contacts, actions, and plans;
• Observing federal, state and local guidelines
• Maintaining a specialized database to include inputting, retrieving, and analyzing data
• Generating and reviewing reports to ensure that data is current and accurate
• Working with the courts and community agencies to ensure that at-risk adults are safe, appropriately placed and have necessary resources to provide for their well-being.
• Completing Uniformed Assessment Instrument (UAI), counseling clients and making referrals.
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.
• Other related duties as assigned.

This individual may be required to work overtime, nights, weekends, holidays or on-call, as needed.

City of Richmond Department of Social Services employees are considered essential personnel and may be required to work during inclement weather and times of declared emergencies.

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in principles and practices in the human services field, including knowledge of programs, social-economic trends, and behaviors that impact the delivery of human services; and State and local policies and procedures, laws, and regulations.

Demonstrated skills in advocating and counseling; administering individual and family assessments and interpreting results; Interviewing; Case management, including reporting and documenting; Oral/written communication; and conducting forensic interviews.

Demonstrated ability in understanding and interpreting policies, procedures, regulations, and laws; thinking critically; manage time effectively; make sound judgments; problem solve; and analyze, assess, and evaluate data.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelors degree in a Human Services field OR Bachelors degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia)
• Experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Valid Commonwealth of Virginia Drivers License with a satisfactory driving record.

PREFERRED TRAINING AND EXPERIENCE:

• Two (2) or more years of Social Work experience working with families;
• Advanced computer, written and oral communication skills;
• Ability to effectively develop relationships among a diverse, socio-economic class of clients;
• Ability to read, write, and speak Spanish fluently.
• Bachelors degree in Social Work or Masters degree in Social Work
• Strong case management skills
• Knowledge of community resources available to clients
• Strong collaborative skills
• Ability to interpret policy
• Ability to work with a diverse population
• Knowledge of court procedures/operations
• Strong oral and written communication skills and computer skills with Microsoft Windows-based software.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

• Yes
• No

04

Do you have a valid Drivers License or ability to obtain a VA Drivers License within 30-days of hire?

• Yes
• No

05

Which best describes your highest level of education?

• High School Diploma/GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters/Advanced Degree

06

Indicate the type(s) of degree(s) you possess. Select all that apply.

• Bachelors Degree in Social Work (BSW)
• Bachelors Degree in Human Services field
• Masters Degree in Social Work (MSW)
• Masters Degree in a Human Service field
• None of the above

07

Which best describes your years of experience providing intervention services to elderly and/or disabled adults and their families?

• Less than one (1) year of experience
• One (1) to three (3) years of experience
• Three (3) or more years of experience

08

Which best describes your years of experience formulating service plans?

• Less than one (1) year of experience
• One (1) to three (3) years of experience
• Three (3) or more years of experience

09

Which best describes your years of experience performing case management?

• Less than one (1) year of experience
• One (1) to three (3) years of experience
• Three (3) or more years of experience

10

If you have completed an internship with the City of Richmond Department of Social Services (RDSS), indicate the number of semesters you have completed.

• One (1) semester of internship work at RDSS
• Two (2) semesters of internship work at RDSS
• Three (3) or more semesters of internship work at RDSS
• I did not complete any internship work at RDSS

11

Which best describes your years of experience working with the courts and community agencies to ensure that at-risk adults are safe?

• Less than one (1) year of experience
• One (1) to three (3) years of experience
• Three (3) or more years of experience

12

Which best describes your years of experience working with Guardianship and Conservator-ship?

• Less than one (1) year of experience
• One (1) to three (3) years of experience
• Three (3) or more years of experience

13

Indicate the following applications in which have one (1) or more years of viable work experience. Select all that apply.

• HARMONY
• Other state DSS automated systems
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• None of the above

14

Which best describes your years of experience adhering to federal, state and local program guidelines?

• Less than one (1) year of experience
• One (1) to three (3) years of experience
• Three (3) or more years of experience

15

Which best describes your years of experience completing the Universal Assessment Instrument (UAI)?

• Less than one (1) year of experience
• One (1) to three (3) years of experience
• Three (3) or more years of experience

16

Which best describes your level of proficiency in speaking, reading, and writing Spanish?

• Limited proficiency
• Intermediate proficiency
• Advanced proficiency
• No proficiency

17

Are you willing and available to work beyond normal business hours and for on-call duty?

• Yes
• No

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/