Facility Operations Specialist (2280)

Position Information

Posting Detail Information

Working Position Title Facility Operations Specialist (2280) Classification Facility Operations Specialist Position Number 00002280 Open Date 07/27/2026 Close Date 08/10/2026 Priority Review Date Employee Class Staff Full-Time/Part Time Full-Time FTE 1.00 Position Status Regular FLSA Non-Exempt Job code 2379 Union Representation Non-Union Union Code N/A Unit/Department Holmes Student Center College/Unit Student Affairs Auxiliaries Division Student Affairs Location HC GUEST Link to Department Website or Custom Search Page https://www.niu.edu/hsc/

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

Overview

Chartered in 1895, Northern Illinois University (NIU) is a student-centered, regional public research institution with a diverse and international student body of approximately 16,000 students. Located 65 miles from downtown Chicago, in DeKalb, Illinois, NIU is a thriving community of dedicated faculty, staff, students, alumni, local residents and friends. Together, we support the goal of providing upward mobility to our students as well as the opportunity to make an enduring impact on our future.

Position Summary

This position supervises daily operations of the Hotel at Holmes, which includes time at the hotel information desk and in housekeeping to ensure the delivery of consistent quality customer service.

The Hotel at Holmes is located at the Holmes Student Center. As an integral part of the educational mission of Northern Illinois University, the Holmes Student Center is committed to providing the campus community with a gathering place that enhances student life, cultivates unity and promotes development through a variety of cultural, educational, social and recreational programs.

The Facility Operations Coordinator is a key component to the successful operation of the Hotel at Holmes. The Facility Operations Coordinator is responsible for the hiring, training, scheduling and supervision of hotel information desk and housekeeping staff. They provide a high level of customer service for students, visitors, and guests at the Holmes Student Center. They analyze hotel data, financials, and survey reports. They keep accurate records for audit purposes. The position assists with tracking budgets for student staffing and open orders.

Essential Duties and Responsibilities

Supervision

• Assist in hiring, training, scheduling and supervision of hotel information desk staff
• Assist in developing hotel policies, procedures, and creating staff training resources
• Assist in hiring, training, scheduling, and supervision of housekeeping staff
• Assist in creating housekeeping procedures and checklists
• Responsible for payroll reporting for Hotel at Holmes
• Enforce Holmes Student Center and Hotel at Holmes policies

Customer Service

• Provide a high level of customer service for students, visitors and guests of the Holmes Student Center and guests of the Hotel at Holmes
• Staff the hotel front desk; answer questions and direct visitors to the correct campus resource or location
• Respond to hotel phone calls and messages promptly
• Make/book hotel guest reservations utilizing reservation software
• Make hotel keys for guests
• Assist and process hotel check in and check out procedures
• Provide hotel guests with additional hospitality items as requested
• Accommodate special needs and requests from guests
• Check hotel email and respond to email inquiries

Reporting

• Run hotel data, financials, and survey reports. Keep accurate records for audit purposes
• Assist with tracking budgets for student staffing and open orders
• Perform inventory count of hotel supplies and equipment
• Perform long-term equipment rotation plans
• Alert manager when low on supplies or equipment that needs replacing

Housekeeping

• Assist in inspecting hotel rooms and spot cleaning if needed
• Assist in folding hotel linens and stocking hotel supply closets and the hotel desk
• Submit and follow up on work order issues

Other Related Duties

• Perform other related duties as assigned
• Attend staff/training meetings as appropriate

Minimum Required Qualifications (Civil Service)

• High School Diploma or equivalent.

• Any one or combination totaling two (2) years (24 months) from the categories below:

• college course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent:

• 60 semester hours or an Associate's Degree equals one (1) year (12 months)

• training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience.

• work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

• Knowledge of principles and processes for providing customer service.
• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications, as needed.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology.
• Knowledge of electronic equipment, computer hardware and software, and their applications.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to understand implications of new information for both current and future problem-solving and decision-making.
• Ability to exhibit strong organizational skills and maintain detailed, accurate records.
• Ability to communicate effectively as appropriate for the needs of the audience.
• Ability to interpret work related documents, policies, and procedures.

Specialty Factors (Civil Service)

None

Preferred Qualifications (Civil Service)

• A minimum of one year of experience working in a hotel.
• A minimum of one year of supervisory experience.
• A bachelor's degree in hospitality, business management, or a relevant field.

Minimum Required Qualifications (SPS)

N/A

Additional Requirements (SPS)

N/A

Preferred Qualifications (SPS)

N/A

Physical demands/requirements

• Ability to lift up to 50 pounds on occasion
• Flexibility to provide on-call shift coverage and/or direct communication in case of staff shortage, staff illness, vacation coverage, heavy hotel occupancy, etc.

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date 08/16/2026 Anticipated Appointment End Date Percent of Staff Year 1.00 Standard Hours Per Week 37.50 Working Hours Varies based on department needs, occasional nights and weekends Salary $43,875.00/annually; NIU offers a robust benefits package. Hourly or Semi-monthly Pay Rate/Range $22.50/hourly Earn Type Hourly

Application Procedure

Application Procedure

Application Procedure

Application Procedures:

• Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.

• If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

• After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.

• Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.

• Illinois residency required within 180 days of the hire date.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Facility Operations Specialist for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.

• Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.

• Please click on Human Resource Services - Benefits for detailed information about Northern Illinois University's benefits package.

• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Special Instructions Quick Link to Applicant https://employment.niu.edu/postings/94247 Is Background Check Required? Yes EEO Statement Summary

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator

Health Services Building Room 230

TitleIXCoordinator@niu.edu

815-753-5560

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person's disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu.

Safety Information

NIU provides annual reports on campus security and fire safety.

Read the Annual Security and Fire Safety Report.

Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy.

Applicant Documents

Required Documents

• Resume/Curriculum Vitae
• Cover Letter
• List of at least 3 Professional References

Optional Documents

• Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
• Transcripts (unofficial with official required at hire)
• Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you currently a citizen or resident of the State of Illinois?

• Yes

• No

• What is the highest level of education attained?

• GED

• High School Diploma

• Associates Degree

• Bachelors Degree

• Masters Degree

• PHD

• • Have you attached all transcripts to support the degrees you are submitting for consideration?

• Yes

• No

• • How many years of experience do you have in this type of position?

• 0-1

• 1-3

• 3-5

• 5-7

• 7+

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.)

(Open Ended Question)

• • If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.

• Yes

• No

• Not Applicable

• • Select the answer that best describes your work experience assisting in the management of a facility such as: verifying and processing facility use requests; coordinating the use of a facility including arranging facilities for approved events, renovations, maintenance, space utilization, etc.; overseeing departments within a facility; serving as a liaison with contractors, vendors, clients, customers, etc.; exhibiting effective communication skills with all levels and/or types of people; making independent decisions

• No work experience directly related to the job function described

• My work experience relevant to the job function described was performed under guidance

• My work experience relevant to the job function described was performed independently

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response)

(Open Ended Question)

• • Select the answer that best describes your work experience assisting with personnel functions such as: interpreting written and oral work orders or instructions; giving directions to employees; communicating and enforcing work rules and policies; determining work priorities; inspecting and evaluating the quality of work and performance; establishing and maintaining employee time and work schedules; approving employee time sheets and requests for vacation/leave:

• No work experience directly related to the job function described

• My work experience relevant to the job function described was performed under guidance

• My work experience relevant to the job function described was performed independently

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response)

(Open Ended Question)

• • Select the answer that best describes your work experience assisting with administrative functions such as: data entry; inventory management; preparing and processing requisitions for supplies, equipment, and machinery; processing work orders; submitting and filing receipts and/or invoices of goods and services; submitting and filing vendor contracts; maintaining records or databases related to cost sheets, compliance records, preventative and general maintenance records, job logs, material logs, etc.:

• No work experience directly related to the job function described

• My work experience relevant to the job function described was performed under guidance

• My work experience relevant to the job function described was performed independently

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response)

(Open Ended Question)

• • Select the answer that best describes your work experience assisting in operational activity such as: coordinating work orders; assisting with financial activities or reporting including preparing cost analyses and budgets; preparing operational reports; estimating manpower and materials needed for specific jobs; tracking the status of projects; establishing standards needed to facilitate production or service; making recommendations which improve operational procedures; implementing policies, goals, objectives, or procedures:

• No work experience directly related to the job function described

• My work experience relevant to the job function described was performed under guidance

• My work experience relevant to the job function described was performed independently

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.)

(Open Ended Question)

• • Select the answer that best describes your work experience associated with safety/compliance programs such as: following provisions for the safety of persons and property; reading and interpreting complex or technical materials such as procedural regulations/codes, blueprints, etc.; applying procedural regulations/codes established by an authoritative source; directing preventative maintenance activities (operation, maintenance, inspection, and security of equipment or machinery); serving as emergency contact; effectively handling emergency situations.

• No work experience directly related to the job function described

• My work experience relevant to the job function described was performed under guidance

• My work experience relevant to the job function described was performed independently

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response.)

(Open Ended Question)

• • Select the answer that best describes your work experience being responsible for building operations such as coordination of building maintenance and work orders, construction management such as renovations and project management, hospitality such as custodial or housekeeping operations, food-service management, or event management:

• No work experience directly related to the job function described

• My work experience relevant to the job function described was performed under guidance

• My work experience relevant to the job function described was performed independently

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response)

(Open Ended Question)