Facilities Services Manager

JOB SUMMARY

The Facilities Services Manager provides tactical direction and support to the GM's (and their Engineers), the Regional Director of Engineering, and the RD's throughout the properties in the cluster to ensure effective delivery of results, managed execution of projects and to identify talent in the region. As a business leader, the incumbent follows the regional direction for engineering to ensure that the regional practices are aligned with corporate business and brand level strategies. The Facilities Services Manager uses engineering knowledge, skills and diverse sources of information to ensure high levels of customer satisfaction and to maximize the financial performance for managed units.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Leading Cluster Engineering Team

• Champions change and ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures that regular, ongoing communication is happening in all areas of engineering.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
• Ensures integration of departmental goals in game plans.

Managing Property Engineering Operations

• Acts as the subject matter expert on building infrastructure and building systems issues.
• Demonstrates knowledge of all engineering related management contract requirements and ensures compliance with contract and reporting requirements.
• Directs appropriate maintenance to ensure on-going appreciation of the asset.
• Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.
• Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
• Develops a long term plan for preventative maintenance and asset protection; oversees execution of plan.
• Reviews public space walk-through results and ensures buildings are well maintained and operational areas have an atmosphere that meets or exceeds guest expectations
• Manages the physical plants including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with category's Standard Operating procedures.
• Participates in developing specifications and requirements for service contracts and administers such contracts to support building needs.
• Assists in preparation of reports required by state agencies for water consumption, wastewater discharge and boiler emissions.
• Researches and analyses new engineering products on the market.
• Introduces ideas to leadership team to enable property to remain competitive.

Managing Multiple Property Standards

• Ensures compliance with state, local and federal regulations.
• Reviews and gives input on the property ADA plan on an annual basis.
• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
• Oversees maintenance of property life safety systems (fire fighting equipment, sprinkler systems and alarm systems)
• Develops and leads the execution of the category's service initiatives in the Engineering department.

Managing Profitability

• Monitors Engineering budget.
• Works collaboratively with other properties, clusters and lodging brands to leverage resources, assets and purchases.
• Focuses on maintaining profit margins without compromising guest or employee satisfaction.
• Develops an engineering operating strategy that is aligned with the category's business strategy and leads its execution

Managing Above Property and Stakeholder Relations

• Provides meaning or context to the Engineering operational and budget results; demonstrates an understanding of owner priorities.
• Proactively addresses potential areas of concern and proposes solutions to owners.
• Contributes to decisions concerning capital improvements to the facility.

Providing and Ensuring Exceptional Customer Service

• Sets expectations and holds engineering team accountable for demonstrating desired service behaviors.
• Ensures guests' needs are met or exceeded from beginning to end of property stay.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.
• Observes service behaviors of employees and provides feedback to individuals and/or managers; continuously focuses on improving service performance.
• Reviews guest satisfaction results and other data to identify areas of improvement with engineering teams and GMs; ensures appropriate corrective action is taken.

Managing and Conducting Human Resources Activities

• Guides GM in hiring engineering team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Ensures new hires participate in the Engineering orientation program and receive the appropriate new hire training to successfully perform their job.
• Ensures team members are cross-trained to support successful daily operations.
• Participates in appropriate development plans and develops team members based on their individual strengths, development needs, career aspirations and abilities.
• Establishes and maintains open, collaborative relationships with GM's and entire engineering team.
• Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.
• Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner.
• Ensures employees are treated fairly and equitably; brings issues to the attention of Human Resources as necessary.
• Celebrates successes and publicly recognizes the contributions of team members; ensures recognition occurs in all areas.
• Assists with operational duties as necessary to meet business needs.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Repairing - Repairing machines or systems using the needed tools.
• Tools and Equipment - The ability to properly and safely operate, maintain, clean, and store various types of hand/power tools, machines, and motor equipment.
• Technical Instructions/Blueprints - The ability to read and understand technical instructions, schematics, and blueprints (e.g., electrical schematics, building blueprints).
• Maintenance and Repair - Skill and knowledge in Maintenance and Repair including carpentry, internal surfacing, building repair, electronics, painting, and plumbing.
• Safety and Personal Protective Equipment - Knowledge of the lock out tag out process and the personal protective equipment (PPE) safety process required (e.g., ear plugs, gloves, respirators, safety glasses) for a given work activity, and correct ways to use the lock out tag out and PPE equipment.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.