Facilities Program Director

CityVet is seeking a highly experienced, hands-on, and solutions-driven Facilities Program Director to oversee the maintenance, reliability, safety, and operational performance of facilities across our growing multi-state footprint, with primary support for the Dallas market.

This individual will play a critical role in ensuring CityVet locations are operating at the highest standards of functionality, appearance, and safety. The ideal candidate will bring a strong technical 
background in facilities operations, including building systems, HVAC, break-fix repair coordination, preventive maintenance, and vendor management, along with the ability to respond quickly and effectively in a fast-paced, high-accountability environment.

This role requires a strong sense of urgency, excellent communication skills, and a proactive mindset. The Facilities Program Director will be responsible for day-to-day operations, emergency response, maintenance planning, project coordination, and support for new openings, remodels, 
and special facilities projects.

Responsibilities & Duties

• Oversee daily facilities operations across assigned locations, ensuring buildings, equipment, and critical systems are maintained in safe, reliable, and operational condition
• Manage and coordinate all break-fix activity, repair requests, and service escalations to ensure timely resolution and minimal disruption to business operations
• Develop, implement, and maintain robust preventive maintenance programs for HVAC, electrical, plumbing, life safety, and other essential building systems
• Conduct regular facility inspections to assess building condition, identify maintenance needs, evaluate safety concerns, and recommend corrective action
• Serve as the primary point of contact for facilities-related issues, emergencies, and urgent repair needs, responding with speed, professionalism, and accountability
• Coordinate and oversee vendors, contractors, and service providers to ensure work is completed on time, on budget, and to CityVet standards
• Monitor service quality, contractor performance, and response times, holding vendors accountable for workmanship and follow-through
• Support new site openings, remodels, relocations, refreshes, and other capital or special projects as needed
• Partner with internal stakeholders, clinic leaders, and operations teams to plan and execute repairs and projects with minimal impact to daily operations
• Review and manage facility budgets, service invoices, estimates, contracts, and projectrelated expenses
• Maintain detailed records for warranties, maintenance logs, equipment history, service agreements, and facility documentation
• Identify recurring facility issues, develop root-cause solutions, and recommend long-term improvements to reduce downtime and operating costs
• Track and communicate facility priorities clearly, ensuring issues are escalated appropriately and resolved in a timely manner
• Ensure facilities remain compliant with applicable safety, regulatory, and company standards
• Support capital planning efforts by identifying equipment replacement needs, building deficiencies, and infrastructure improvement opportunities
• Promote a culture of responsiveness, ownership, and operational excellence across the facilities function
  

Preferred Attributes

• Highly responsive and dependable
• Detail-oriented with strong follow-through
• Collaborative and professional in all interactions
• Resourceful, practical, and solutions-oriented
• Comfortable working independently while partnering across teams
• Able to remain calm and effective in a fast-paced, high-demand environment
• Motivated by ownership, service, and continuous improvement
  

Qualifications

• 5+ years of progressive facilities management experience, preferably in a multi-site healthcare, veterinary, retail, hospitality, or service-based environment
• Strong technical background in facilities operations with hands-on knowledge of building systems, HVAC, break-fix repair coordination, preventive maintenance, and general building infrastructure
• Demonstrated experience managing maintenance issues across multiple locations, including urgent repairs, vendor dispatch, escalation management, and issue resolution
• Working knowledge of HVAC systems, electrical, plumbing, life safety, and other core building systems
• Experience developing and executing preventive maintenance programs and managing service schedules
• Proven ability to assess facilities issues quickly, troubleshoot problems, and implement practical, effective solutions
• Experience supporting build-outs, remodels, relocations, or new location openings strongly preferred
• Strong project management, organizational, and follow-through skills with the ability to manage multiple priorities at once
• Excellent verbal and written communication skills with the ability to interact effectively with internal stakeholders, clinic teams, vendors, contractors, and leadership
• Strong sense of urgency, responsiveness, and accountability
• Ability to manage budgets, review invoices, and control maintenance-related costs
• Proficiency in Microsoft Office and/or facilities management software or work order systems preferred
• Ability to travel as needed to support locations across the portfolio
  

Why CityVet

At CityVet, we are committed to creating exceptional experiences for pets, pet parents, and our teams. This is an opportunity to join a growing organization and make a meaningful impact on the performance, safety, appearance, and reliability of the facilities that support our mission.