Chevron left icon
Back to all search results
Business Support
Facilities Management Lead - U.S. Office Lab Plant
Address: Headquarters, 920 Winter St, Waltham, Massachusetts, 02451, United States of America
Job ID: R0255551
Location Type: Hybrid
Chat to Apply Chevron right icon Apply Manually Chevron right icon
Job Description
PURPOSE AND SCOPE:
The Facilities Management Lead is responsible for driving the strategic direction, governance, and performance of facilities management across U.S. office, laboratory, and manufacturing environments.
This role ensures efficient, cost-effective, and high-quality delivery of facilities services through a robust vendor and contract management framework. The leader partners closely with Facilities Operations, Real Estate, and the Global Real Estate Center of Excellence (CoE) to drive standardization, leverage technology, and enhance portfolio performance.
This role reports to the Head of US Office, Lab & Plant Real Estate & Corporate Security.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Facilities Strategy & Portfolio Support
Support the development and execution of facilities management strategies aligned with business objectives and operational needs.
Enable efficient and cost-effective delivery of facilities services across offices, laboratories, and manufacturing sites.
Partner with Facilities Operations and business leaders to ensure consistent service levels and operational effectiveness.
Vendor & Contract Management Governance
Oversee the vendor and contract management framework for facilities services across the portfolio.
Establish and monitor service level agreements (SLAs), KPIs, and performance management standards.
Drive accountability, cost efficiency, and service quality across outsourced facilities providers and landlords.
Identify opportunities to optimize vendor models, consolidate services, and improve cost structures.
Performance Management & Continuous Improvement
Track and analyze facilities performance metrics, including service delivery, cost efficiency, and vendor performance.
Identify trends, risks, and opportunities to improve operational effectiveness.
Lead continuous improvement initiatives to enhance consistency, scalability, and service delivery.
Digital Enablement & CoE Partnership
Collaborate with the Global Real Estate Center of Excellence (CoE) to leverage data, digital tools, and technology solutions to transform facilities management.
Support implementation and adoption of systems related to facilities operations, asset management, and service delivery.
Use data and analytics to drive informed decision-making and improve portfolio performance.
Align with global standards, best practices, and innovation initiatives.
Leadership & Collaboration
Collaborate closely with Facilities Management, Construction, Transactions, Corporate Security, Procurement, Finance, and business leaders.
Partner with Procurement and Legal on vendor selection, contracting, and governance frameworks.
Serve as a strategic advisor on facilities performance, vendor strategy, and operational efficiency.
Support executive reporting and provide insights on facilities performance, risks, and opportunities.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISION:
EDUCATION AND REQUIRED CREDENTIALS:
Bachelor's degree in Facilities Management, Engineering, Business, or related field required
Advanced degree preferred
Professional certifications (e.g., IFMA, CFM, or equivalent) preferred
EXPERIENCE AND SKILLS:
10+ years of experience in facilities management, operations, or related field
Strong experience in vendor and contract management, including SLA governance
Proven ability to drive operational efficiency and cost optimization across large portfolios
Experience leveraging systems, data, and analytics to improve performance
Strong understanding of facilities operations and compliance requirements
Experience in multi-asset environments (offices, labs, manufacturing) preferred
Excellent stakeholder management and cross-functional collaboration skills
Strong financial acumen and experience managing operating budgets
If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form