Facilities Customer Service Center Coordinator III

Position Details

Position Information

Posting date 05/21/2026 Closing date Open Until Filled Yes Position Number 1129232 Position Title Facilities Customer Service Center Coordinator III Hiring Range Minimum $25.00 Hiring Range Maximum $25.00 Union Type Not a Union Position SEIU Level Not an SEIU Position FLSA Status Non-Exempt Employment Category Regular Full Time Scheduled Months per Year 12 Scheduled Hours per Week 40 Schedule

Schedule: Monday-Friday, 7.30am-4.00pm; Saturday/Sunday

Required to work flexible hours during periods of critical operations on campus

Location of Position

Hanover, NH

Remote Work Eligibility? Onsite only Is this a term position? No If yes, length of term in months. n/a Is this a grant funded position? No Position Purpose

The Facilities Customer Service Center Coordinator III serves an important customer service role for Facilities as the position interacts with students, staff, faculty, parents, the public, vendors, and contractors. Typically, this position is the first point of contact for inquiries related to Facilities services and the processing of service requests using our computerized maintenance management system, Planon. The FSCC III acts as a liaison, tasks include providing information, answering questions, scheduling certain tasks, resolving problems/complaints, and facilitating communication with the Facilities staff in the field in both emergency and non-emergency situations. Individuals in the position need to be able to work in a team environment and be genuinely interested in helping and meeting the needs of Facilities customers. This person will have a strong knowledge of the computerized maintenance management system (CMMS), all tasks with the department, and the ability to help train new team members.

Description Required Qualifications - Education and Yrs Exp High School plus 1-2 year(s) of experience or equivalent combination of education and experience Required Qualifications - Skills, Knowledge and Abilities

• Minimum two years of experience in an office environment.
• Strong proficiency in computerized maintenance management systems (CMMS) with the ability to train others after learning Planon.
• Previous proven excellent customer service experience in a facilities environment.
• Comfortable working with Microsoft Office (Outlook, Word, and Excel) and Google Workspace (Drive, Sheets, Docs).
• Ability to handle emergency situations and react in a calm professional manner.
• Ability to work in a team atmosphere.
• Excellent problem solving skills, with a goal of customer satisfaction.
• Able to perform daily tasks with minimal supervision.

Preferred Qualifications

• Ability to prioritize work for self, while helping others.
• Understanding of facilities processes and the type of work performed.
• Excellent communication and interpersonal skills with the ability to interact with diverse College constituencies.
• Attentive to detail and interested in providing accurate, clear, and concise results.
• Demonstrates a high level of concentration while working in a fast-paced, continually changing organization. Comfortable with frequent interruptions to daily work.

Department Contact for Recruitment Inquiries Campus Services HR Department Contact Phone Number 603-646-3323 Department Contact for Cover Letter and Title Tie Watkins, Director of Customer Relations & Logisticsics Department Contact's Phone Number Tie.Watkins@dartmouth.edu Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Schedule: Monday-Friday, 7.30am-4.00pm; Saturday/Sunday

Required to work flexible hours during periods of critical operations on campus

Quick Link https://searchjobs.dartmouth.edu/postings/85788

Key Accountabilities

Description

Customer Service

• Acts as a daily operational point of contact between those who request work orders, and Facilities staff who perform the work. Responds to customer inquiries and researches the status of work orders. Works closely with FCSC Coordinator IV to ensure timely communication and follow-up.
• Prepares and maintains informational lists such as heat calls, unlock reports, troubleshooter reports, and daily logs.
• Ensuring a high level of customer service, serves as front-line support y responding to telephone, walk-in, and email inquiries from students, parents, employees, vendors, and others. Provides appropriate response and referral. Provides policy interpretation.
• Receives and dispatches technicians to service calls as appropriate. Keeps a daily log of all dispatched calls.
• Takes personal ownership of day-to-day tasks performed within the department.
• Assists in the training and mentoring of new FCSC team members.
• Ability to fulfill all the key roles and responsibilities in the department with minimal supervision.

Percentage Of Time 80 Description

Access Control/Key Distribution

• Distribute keys and maintains key inventory. Grants electronic access control as directed to students, faculty, staff, vendors, and contractors.

Percentage Of Time 10 Description

Culture and Employee Belonging

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

• Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
• Participates in division wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Collaborates, when appropriate, on other CEB-related initiatives within the division and College

Percentage Of Time 10

• -- Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. -- Performs other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you learn about this employment opportunity?

• Current Dartmouth employee (Please specify full name below)

• Word of mouth

• Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)

• jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)

• Recruiter (Please specify full name or event below)

• abilityJOBS

• Chronicle of Higher Education

• Glassdoor

• Handshake

• HigherEdJobs

• HigherEdMilitary

• Indeed

• Inside Higher Ed

• LinkedIn's Job Board

• RecruitMilitary

• Dartmouth's Job Board (searchjobs.dartmouth.edu)

• Other (Please specify below)

• If you would like to add more information to your answer, please specify here:

(Open Ended Question)

Documents Needed to Apply

Required Documents

• Cover Letter
• Resume

Optional Documents

• Additional Document #1