Facilities Coordinator II-Benedict College

Facilities Service Coordinator – Benedict College

Thompson Facility Services is looking for Facilities Coordinator II who is a mid-level person responsible for coordinating and overseeing daily campus facility operations, work order management, and small-to-moderate maintenance projects. This position coordinator manages and oversees the entire relocation process, ensuring a smooth, organized, and stress-free move or event set up for and acts as a key liaison between maintenance technicians, custodial teams, vendors, and campus stakeholders to ensure efficient facility operations, timely service delivery, aligned with Thompson Facilities Services expectations of quality, responsiveness, and client partnership.

This role builds on Coordinator I responsibilities with increased ownership of work planning, vendor coordination, special projects and operational decision-making.

This is an essential position which may require work during inclement weather, evenings holidays and weekends.

Key Responsibilities

• Manage and prioritize work orders within the CMMS system, ensuring timely completion and proper documentation

• Move coordinators are responsible for planning, coordinating, and executing moves from start to finish.
• Issue work orders for approved projects to contractors, supervise furniture and related equipment moves, receive and verify invoice payments
• Produce regular reports and administer customer satisfaction surveys in compliance with established contractual performance indicators
• Interface with Space Planners and end user to gather requirements
• Assist client as needed with design and planning activities
• Coordinate project space / moves plans and information with contractors
• Assist and maintain move plans, furniture and documents
• Acts as the central organizer and communicator, ensuring that every step of a move is executed efficiently, on time, and with minimal stress for the client or organization.

• Ensure compliance with safety standards, OSHA guidelines, and campus policies
• Prepare routine reports on work order status, maintenance trends, and operational needs

Communication skills:

• Clear and effective communication with clients, vendors, and internal teams
• Problem-solving abilities: Quickly addressing unexpected challenges during the move.
• Technical knowledge: Familiarity with office furniture systems, special equipment setup, and moving software.

Core Competencies

• Pre-move planning: Conducting surveys of the current location, creating detailed moving plans, timelines, and checklists, and identifying logistical requirements such as inventory, packing needs, and special equipment
• Coordination with service providers: Communicating with movers, cleaners, IT teams, and other vendors to ensure all aspects of the move are scheduled and executed efficiently
• Client communication: Acting as the primary point of contact for clients, providing updates, addressing concerns, and ensuring expectations are met throughout the move
• Budgeting and scheduling: Managing costs, allocating resources, and scheduling moving dates to minimize disruption and maintain efficiency
• On-site supervision: Overseeing packaging, loading, transportation, and delivery of items, and ensuring proper setup of furniture, equipment
• Post-move support: Assisting with settling in, verifying that all items are accounted for, and resolving any issues that arise after the move
• Operational coordination and execution, accountability and follow-through
• Strong customer service orientation, problem-solving and decision-making
• Ability to work independently and collaboratively, safety and compliance focus

Work Environment

• Move coordinators will work in colleges, offices, banquets, and sport venues often during regular business hours, but may occasionally work evenings or weekends to meet deadlines or attend site visits for events.
• Campus-based role with frequent movement between buildings and work sites
• Exposure to indoor and outdoor environments
• Occasional evenings, weekends, or on-call support required for emergencies or campus events

This is an essential position which may require work during inclement weather

Qualifications

• High school diploma required; associate or bachelor’s degree preferred

• Prior experience in a lead or supervisory support role preferred

• 3–5 years of experience in facilities operations, maintenance coordination, or related field
• Working knowledge of building systems (HVAC, electrical, plumbing, life safety systems)
• Experience using CMMS platforms for work order tracking and reporting
• Strong organizational and prioritization skills with the ability to manage multiple tasks
• Effective communication skills for interaction with staff, vendors, and campus partners
• Ability to interpret technical instructions and coordinate across multiple trades
• Proficient with basic computer systems (email, spreadsheets, reporting tools)

Who We Are:

The Facilities Division of Thompson Hospitality provides comprehensive facility management and support services tailored to corporate, educational, and government clients. The division specializes in custodial and janitorial services, building maintenance, groundskeeping, engineering support, and integrated facilities management solutions designed to enhance operational efficiency and maintain safe, clean environments. Known for its commitment to service excellence, workforce development, and diversity, Thompson Hospitality’s Facilities Division combines industry expertise with customer-focused strategies to deliver reliable, cost-effective solutions that support clients’ core missions.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.