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Facilities Call Center Specialist

Power Personnel

Menlo Park, CA

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JOB DETAILS
SALARY
SKILLS
Call Centers, Cisco Network Systems, Clinical Facilities, Computer Skills, Computer Software, Customer Support/Service, Dental Insurance, Detail Oriented, Healthcare, Hospital, Life Insurance, Microsoft Excel, Microsoft Office, Microsoft Word, Problem Solving Skills, Procedure Implementation, Telephone Skills, Typing
LOCATION
Menlo Park, CA
POSTED
Today

Are you a passionate and experienced Call Center Professional? We're seeking top talent to join our world-class team as a Facilities Call Center Specialist. In this fast-paced, mission-critical role, you'll be at the center of operations—coordinating emergency and non-emergency facility requests, supporting frontline teams, and ensuring seamless communication across departments. If you thrive in dynamic environments and enjoy being part of a transformational team, this is your opportunity to make a meaningful impact.
What the job is like
  • Pay: $35.50 per hour
  • Schedule: Wednesday - Sunday
  • Shifts: 10:00 PM – 6:30 AM (30-minute lunch break)
  • Location: Menlo Park, CA
  • Duration: 06 months or 12 months
What's in it for you
  • Competitive pay
  • Great working location
  • Health/vision/dental/life insurance
  • Refer-a-friend bonus*
  • Weekly payroll
  • 24-hour accessibility
  • Personalized service
MINIMUM QUALIFICATIONS
Education Qualifications:
  • High School Diploma or GED equivalent

Experience:
  • Minimum 4-6 years of call center or customer service experience
  • Experience in fast-paced, high-volume environments
  • Strong typing skills (minimum 40 WPM)
  • Basic computer skills (MS Office)
  • Excellent computer skills and proficiency in using call center tools are helpful
Preferred Qualifications:• Experience working grave shift
• Cisco phone systems
Core Competencies:
  • Ability to work in a fast-paced, evolving environment
  • Strong collaboration across all organizational levels
  • Adaptability and comfort with change
  • High attention to detail and process adherence
  • Comfortable using computers, software, and tracking systems like EAMS
  • Able to notice issues, document information clearly, and help find solutions
  • Comfortable speaking with people at all levels and providing good customer service
Responsibilities
  • Answer incoming calls promptly and courteously, triaging emergency and non-emergency requests
  • Dispatch Facilities personnel using internal systems (EAMS) based on priority and urgency
  • Monitor radio communications and coordinate responses during critical situations
  • Maintain accurate logs, incident reports, and work orders in dispatch systems
  • Gather and document essential information from callers to support effective response
  • Track personnel status and ensure efficient deployment of resources
  • Collaborate with supervisors, security teams, and other departments
  • Prepare daily/weekly reports using systems like Microsoft Word and Excel
  • Participate in team huddles and 1:1 meetings with supervisors and managers
  • Ensure adherence to procedures and maintain high standards of call quality and service
Who we are:
Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That's why so many hospitals, clinics and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be!

Refer a friend at referrals@powerpersonnel.com and get $250 bonus for every referral! *
In order to get the bonus, the person referred must work at least 20 shifts.

About the Company

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Power Personnel