Guest Services

• Responsible for completing required brand training.
• Contributes to the achievement of hotel goals for guest satisfaction.
• Provides information and assistance to hotel guests regarding the local area and hotel amenities.

Operations

• Performs daily cleaning of all public areas and back of house and ensures there is adequate stock of supplies.
• Reports any maintenance issues located in guestrooms or public areas immediately to maintenance to ensure guest satisfaction.
• Maintains a clean and clutter-free work environment through the ongoing cleaning and organizing of the housekeeping closets, the housekeeping and laundry facility, break room, and houseman cart.
• Follows all hotel lost and found reporting and storage procedures.
• Ensures trash and debris are continually removed from the property and out of the sight of the guests.
• Maintains elevator cleanliness through the cleaning and polishing of the stainless steel panels.
• Continually monitors the pool and fitness facility ensuring the prompt removal of used towels and providing an appropriate stock of clean, dry towels.
• Washes, sanitizes and wraps guest room glassware according to the brand standards.
• Ensures public restroom and pool restroom cleanliness and provides an adequate stock of paper products.
• Communicates any inventory or supply needs to Housekeeping for ordering.
• Assists with any room attendant or laundry operations as hotel and staffing demands dictate.
• As needed, completes special projects such as carpet cleaning, upholstery cleaning, tile and grout cleaning, etc.
• Follows hotel Do Not Disturb procedures.
• Manages a well-stocked and maintained houseman cart at all times.
• Immediately reports any maintenance or repair issues to the appropriate manager so that any repairs may be addressed
• Helps contribute to meeting hotel's financial goals through loss prevention & overall cost control.

Safety and Security

• Assists in recognizing and correcting potential safety hazards (broken doors, fire hazards, etc.) and security problems (locking doors after hours, etc.)
• Looks for and reports any conditions which may endanger associates or guests of the hotel and to take immediate action to report any hazardous conditions found.
• Remains watchful and reports any suspicious activity as needed to ensure safety of guests, associates and hotel assets.
• Understands and follows “Right to Know” MSDS instructions which apply to supplies and chemicals.
• Protects personal information of all guests and associates by adhering to privacy standards. Privacy standards include, but are not limited to in-person, phone, or electronic communications.
• Protects guests and assets by following hotel room entry security procedures.
• Ensures personal safety by following associate safety standards and utilizing provided safety aides.
• Adheres with policies and procedures for the hotel’s key control system.
• Stays informed and capable of performing necessary hotel procedures in case of an emergency.

General Duties and Expectations

• Manages time effectively to accomplish all desired tasks, duties, and action plans.
• Adheres to all attendance policies including being punctual for all shifts and meetings.
• Maintains a professional appearance and demeanor in all situations involving guests, associates and vendors.
• Complies with all brand standards.
• Demonstrates respect, integrity and sound judgment during each interaction with guests, associates and vendors.

• Prior experience related to the above duties is helpful but not required.
• Must be neat, professional and well-groomed.
• Must possess good organization/time management skills.
• Must be dependable and reliable.
• Must be able to work with little supervision.
• Must be able to work in a fast-paced environment.
• Must be able to stand for extended periods of time.
• Must be in good physical condition as the job requires frequent pushing, pulling, reaching, stooping, handling, and gripping
• Must be able to lift up to 20 pounds (lifting above the shoulder is also required).
• Able to relate well to hotel guests and co-workers.
• Able to work well as part of a team.
• Able to learn quickly.
• Able to understand and carry out oral and written instructions and request clarification when needed.
• Must be 21 years of age and have valid driver's license

• Maintains an attitude focused on satisfying guests whether or not it is “our job.”
• Ensures all brand standards are met in public areas.
• Personally demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest.
• Ensures guests and associates are satisfied with public area and exterior cleanliness.
• Ensures the safety and security of guests, associates, the hotel and its assets while providing a welcoming experience through a clean and well maintained property.
• Stays aware of safety requirements and works in an accident-free manner.