Facilitator WKU in EtownFt. Knox

Facilitators arrive before assigned classes are available throughout the classes and stay until all students depart the classroom. Facilitators are responsible for readying and monitoring Connect Zoom classroom technology for instruction including working with the WKU IT HelpDesk to solve any problems that arise. The position is responsible for routine communication with the instructor of record faculty who will be in a different WKU location via email phone and Zoom technology. Facilitators may also answer phones for the campus and greet all campus visitors. The position is responsible for classroom closing procedures.

Primary Duties and Responsibilities:

• Provide support and assistance to Connect course students and facilitators including arriving at assigned Connect courses 30 minutes before class time having all equipment operational by beginning of classes
• Troubleshooting equipment and work through problems with WKU IT HelpDesk staff
• Assists instructors with classroom assignments copying and distributing materials accepting student work and sending it to correct location and proctoring exams
• Secure and straighten all classrooms after vacated and close and secure the building when all evening classes have ended
• Greet all WKU students staff faculty and other members of the community upon entry to the campus
• Answer incoming phone calls and direct them to the proper resource
• Assists with office duties as assigned

Job Requirements:

• High School Diploma or GED
• Understanding and comfort with technology
• Communication and customer service skills
• Willingness to work evenings and some weekends and ability to work alone at times

Additional Information:

• Hourly Rate: $13.00
• Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Equal Employment Opportunity Policy

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964 Title IX of the Educational Amendments of 1972 Section 504 of the Rehabilitation Act of 1973 Revised 1992 and the Americans with Disabilities Act of 1990 no form of discrimination or harassment will be tolerated at WKU on the basis of race color ethnicity national origin creed religion political belief sex sexual orientation gender identity expression marital status age uniformed services veteran status genetic information pregnancy childbirth or related medical conditions or physical or mental disability in admission to career and technical education programs and/or activities or employment practices.

Accommodation and Complaint Procedure

Persons with disabilities who need reasonable accommodations to participate in the application and/or selection process should notify the office of Institutional Equity. To request an accommodation report a complaint or ask questions regarding WKUs Discrimination and Harassment Policy 0.2040 please contact Ms. Ena Demir Executive Director Title IX Coordinator via email at ena.demir@wku.edu or by phone at 270 745-6867. Ms. Demir is also responsible for coordinating the Universitys response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKUs https://www.wku.edu/titleix website. Information concerning educational programs offered by WKU are provided at http://www.wku.edu/atwkuacademics.php For information related to job postings please email employment@wku.edu.