QuickLane Service Advisor

WHAT YOU'LL DO:

• GREET CUSTOMERS PROMPTLY AND PROVIDE A WELCOMING, PROFESSIONAL EXPERIENCE.

• ASSIST CUSTOMERS WITH ROUTINE MAINTENANCE NEEDS, INCLUDING OIL CHANGES, TIRE SERVICES, BATTERIES, FILTERS, AND FACTORY-SCHEDULED MAINTENANCE.

• RECOMMEND MAINTENANCE SERVICES BASED ON VEHICLE MILEAGE, CONDITION, AND MANUFACTURER GUIDELINES.

• PREPARE SERVICE ESTIMATES AND EXPLAIN RECOMMENDED SERVICES IN A CLEAR, CUSTOMER-FRIENDLY MANNER.

• COORDINATE VEHICLE FLOW THROUGH THE QUICK LANE TO ENSURE TIMELY SERVICE.

• KEEP CUSTOMERS UPDATED ON SERVICE PROGRESS AND ESTIMATED COMPLETION TIMES.

• ANSWER QUESTIONS REGARDING VEHICLE MAINTENANCE AND SERVICE RECOMMENDATIONS.

• WORK CLOSELY WITH TECHNICIANS TO ENSURE ACCURATE COMMUNICATION AND EXCEPTIONAL CUSTOMER SATISFACTION.

• PROCESS REPAIR ORDERS, PAYMENTS, AND SERVICE DOCUMENTATION ACCURATELY.

• BUILD LASTING CUSTOMER RELATIONSHIPS THROUGH OUTSTANDING SERVICE AND FOLLOW-UP.

IDEAL CANDIDATE:

• STRONG CUSTOMER SERVICE AND COMMUNICATION SKILLS.
• SALES OR SERVICE ADVISOR EXPERIENCE PREFERRED.
• AUTOMOTIVE EXPERIENCE IS A PLUS BUT NOT REQUIRED.
• ABILITY TO WORK IN A FAST-PACED ENVIRONMENT.
• ORGANIZED, DEPENDABLE, AND TEAM-ORIENTED.
• COMFORTABLE RECOMMENDING MAINTENANCE SERVICES THAT BENEFIT CUSTOMERS AND THEIR VEHICLES.