GENERAL SUMMARY
The F&B Support Staff role is a dynamic, cross-functional position designed to elevate service standards across all Food & Beverage outlets, including dining rooms, poolside service, bars, and event spaces. This position ensures all support functions-hosting, bussing, food running, and bar backing-are executed at a high standard, allowing service teams to operate efficiently and consistently.
F&B Support team members act as utility players, stepping into any support role as needed while ensuring staff receive proper coverage for mandated rest and meal breaks. This role is essential in upholding service standards, cleanliness, and the overall member and guest experience.
This is a seasonal role with an expected offboarding date on or before September 11, 2026.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
ESSENTIAL JOB FUNCTIONS
- Maintain a proactive, team-first mindset: "How can I help?"
- Provide coverage for 10-minute breaks and 30-minute meal periods
- Ensure all service areas meet cleanliness and presentation standards
- Anticipate operational needs and respond quickly to service demands
- Support both à la carte dining and private events as needed
- Communicate effectively with FOH and BOH teams to ensure smooth service flow
- Active participation in events, programs, meetings, and training
- Represent the club in a professional manner through image, dress, communication, and immediate follow-through and response.
- Schedule varies and may require weekend and holiday hours, days, and evenings.
PRE- AND POST-SHIFT
- Set up host stands, expo areas, service stations and event setup
- Stock condiments, napkins, utensils, and service supplies
- Ensure dining areas, bars, and service stations meet outlet standards
- Assist with buffet maintenance
- Participate in pre-service meetings
- Review menu updates, service notes, and event details
- Align with team on staffing and operational priorities
- Break down and cleaning of service stations, bars, dining and event stations
- Restock and reset for the next service period
- Complete polishing, stocking, and sanitation duties
- Ensure all areas are left in clean, organized, and operational condition
HOST SUPPORT
- Greet members and guests with professionalism and warmth
- Manage reservations, waitlists, and table assignments
- Communicate accurate wait times and table readiness
- Coordinate seating flow based on service capacity
- Support guest inquiries and ensure smooth transitions to service staff
FOOD RUNNER / EXPO SUPPORT
- Deliver food promptly and accurately from kitchen/expo to guests
- Ensure proper presentation and correct table placement
- Communicate with kitchen and service staff regarding timing and special requests
- Restock expo lines and maintain cleanliness of the pass
- Assist with light polishing, roll-ups, and station readiness during slower periods
BUSSER SUPPORT
- Clear and reset tables efficiently to maintain table turn times
- Transport dishes, glassware, and linens to appropriate areas
- Maintain cleanliness of dining areas, including floors, chairs, and surrounding spaces
- Reset tables to outlet-specific standards
- Support servers with guest needs (water refills, extra settings, etc.)
BAR BACK SUPPORT
- Maintain bar cleanliness and organization throughout service
- Restock glassware, ice, garnishes, and bar products
- Assist bartenders with replenishment of spirits, beer, and wine
- Ensure bar stations remain fully stocked and service-ready
- Support glass polishing and bar breakdown at end of shift
BREAK COVERAGE
- Rotate into roles to ensure all staff receive compliant meal and rest breaks
- Maintain seamless service levels during team member absences