Eye Bank Communications Supervisor

University of Utah

Salt Lake City, UT

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JOB DETAILS

SALARY

$42,560–$72,755 Per Year

SKILLS

Administrative Management, Administrative Skills, Background Investigation, Bank Management, Banking Services, Code of Federal Regulations, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Data Entry, Disability Accommodations, Documentation, Establish Priorities, FDA (Food and Drug Administration), FDA Requirements, Fundraising, Higher Education, Hospital, Law Enforcement, Leadership, Legal, Medical Office, Medical Office Administration, Medical Protocols, Medical Treatment, Meeting Minutes, Ophthalmology, Organizational Skills, Patient Confidentiality, Policy Development, Quality Assurance, Risk Analysis, Staff Policies, Staff Training, Standard Operating Procedures (SOP), Standards Development, Team Lead/Manager, Telephone Skills, Telephone Triage, Time Management

LOCATION

Salt Lake City, UT

POSTED

2 days ago

Details

Open Date 06/19/2026

Requisition Number PRN45418B

Job Title Administration Management

Working Title Eye Bank Communications Supervisor

Career Progression Track M00

Track Level M1 - Supervisor

FLSA Code Administrative

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area U of U Health - Academics

Department 00267 - Ophthalmology-Services

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $42,560 - $72,755

Close Date 08/09/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Eye Bank Communications Supervisor is responsible for managing/overseeing the Communications Center of the Utah Lions Eye Bank including the Eye Bank Donor Coordinators and Donor Screeners. Additionally, the Eye Bank Communications Supervisor recruits, hires, and trains staff to perform all essential functions of the Eye Bank Donor Coordinator and Eye Bank Donor Screener roles.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities

The Eye Bank Communications Supervisor will be responsible for:

* Training and re-assessing all Eye Bank Donor Coordinators on a periodic basis, which includes, but is not limited to obtaining consent for Anatomical Gift Donations and conducting Donor Risk Assessment Interviews with legal next-of-kin, and data entry.

* Training and re-assessing all Donor Screeners on a periodic basis, which includes, but is not limited to initial referral generation of initial referrals, miscellaneous calls, and import offers.

* Developing and maintaining Standard Operating Procedures as related to the communications of the Utah Lions Eye Bank.

* Ensuring staffing and adequate coverage of Communications Center.

* Developing, monitoring, and reporting on Communications Center activities through appropriate and timely reports.

* Interfacing with external communication stakeholders, including, but not limited to DonorConnect.

* Performing duties of an Eye Bank Donor Coordinator and/or Eye Bank Donor Screener, as needed.

* Assisting in AOC call rotation.

* Interacting with the Director of Operations, as well as Executive and Medical Directors concerning medical histories.

* Providing oversight for staffing to ensure adequate coverage of department.

* Conducting and leading monthly team meetings with Communication Center staff to discuss current operations, team performance, and further educate staff on policies and procedures.

* Documenting and distributing meeting minutes to leadership and staff.

* Serving as an active and contributing Administrative Staff member.

* Maintaining excellent customer service relations with referring hospitals, funeral homes, law enforcement agencies, OPO , and OME .

* Assisting in education and training of technical staff.

* Completing annual Bridge/ LMS training per University of Utah Health Academics policy.

* Participating and complying with established Quality Assurance policies and assist with routine monitoring upon request.

* Performing other duties as assigned.

KNOWLEDGE , SKILLS , AND ABILITY

* Clerical support in medical or health related field.

* Possess general medical knowledge and apply these skills in determination of donor eligibility.

* Strong communication skills and excellent telephone etiquette.

* Ability to prioritize calls and triage donors to maintain efficiency in ocular tissue recovery with minimum supervision.

* Exercise excellent judgment and initiative, keep confidences, be honest and discreet.

* Respects patient confidentiality, honesty, and integrity.

* Maintain an excellent attendance record.

* Interact with all others in a professional and customer-friendly manner.

* Ability to be a supportive team member.

* PC skills including excellent data entry abilities.

* Must be able to take call when adequate coverage cannot be secured.

* Possess knowledge of all ULEB procedures, EBAA Medical Standards, and FDA regulations pertaining to eye banking.

* Know and follow current hospital and Medical Examiner office procedures regarding organ/tissue donation in accordance with current FDA / EBAA / OME / ULEB Policies and Procedures.

* Interact professionally with all persons, both internal and external, in a friendly, customer service-oriented manner.

* Uphold University Health Academics core values by adhering to the PROMISE standards.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Supervisor, Administration Management: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

* Prefer two years’ experience.

* Prefer three years’ experience in eye, organ, or tissue banking.

* Certification as an Eye Bank Technician required within one year of hire.

* Designation as Medical Director Designee within one year of hire.

* Bachelor’s degree in a related field or equivalency required. Demonstrated human relations and effective communication skills.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:University of Utah Non‑Discrimination page.

Online reports may be submitted athttps://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As perUniversity of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

About the Company

University of Utah

The state’s oldest and largest institution of higher education, the University of Utah is the flagship university of the state. The University offers more than 100 undergraduate and 90 graduate degree programs to more than 31,000 students (23,500 undergraduate and 7,500 graduate). The University is noted for its high research profile, its diversity of ideas and people, its stunningly beautiful setting and the warmth, friendliness, and collegiality of its faculty staff, and students. Imagine yourself working in a collaborative, creative, respectful environment where everyone’s contribution is needed and appreciated – University of Utah!

COMPANY SIZE

1,500 to 1,999 employees

INDUSTRY

Education

FOUNDED

1850

WEBSITE

http://www.utah.edu/