Compensation Pay Range: $55,000–$70,000 annually
At Durango Motor Company, we do things a little differently. Our focus is on delivering an exceptional guest experience through a team-oriented environment built on honesty, transparency, and genuine care. We pride ourselves on a culture of teamwork, individual accountability, and a workplace where employees feel supported, empowered, and valued.
As we continue to grow, we are seeking an experienced Express Lane Manager to lead our fast-paced express service operation. If you are passionate about developing teams, improving processes, and delivering outstanding guest experiences, we’d love to hear from you.
What We Offer
Health & Wellness – Medical, dental, vision, supplemental insurance, employer-paid life insurance, employee assistance program, Anytime Fitness discount
Work-Life Balance – Flexible PTO, sick leave, holiday pay, volunteer time off
Financial Perks – 401(k) with company match, Christmas Club savings/matching, annual boot allowance reimbursement, company uniforms
Training & Growth – Paid hands-on training, career development, and clear advancement opportunities
Discounts & Extras – Employee discounts on products/services, supportive team culture built on collaboration & learning
Key Responsibilities
• Monitor express lane performance daily by analyzing vehicle volume, staffing levels, efficiency, and productivity.
• Maximize drive efficiency by scheduling workloads and staffing to meet service demand.
• Ensure quality control standards are consistently met for all work performed.
• Manage workflow processes and ensure technicians are utilizing systems and procedures effectively.
• Partner with Service Advisors and department leadership to deliver an exceptional guest experience.
• Coach and develop team members through regular feedback, accountability, and performance discussions.
• Conduct one-on-one meetings focused on employee development, engagement, and career growth.
• Provide regular updates and performance reports to the Service Director.
• Continuously improve department Employee Satisfaction Index (ESI) scores, guest satisfaction, and overall team morale.
• Foster a positive, collaborative, and safety-focused work environment.
Qualifications & Requirements
• Previous automotive service leadership, shop foreman, or management experience preferred
• Automotive service advisor or technician experience preferred
• Strong leadership, coaching, and team development skills
• Ability to analyze performance metrics and make operational improvements
• Excellent communication and interpersonal skills
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience using dealership management software; Tekion experience preferred
• Commitment to delivering exceptional guest service and employee support
• Valid driver's license with a clean driving record
• Ability to work effectively in a collaborative team environment
• Willingness to complete a pre-employment background check
Durango Motor Company is an EEO/AA/Veterans/Disabled employer
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.