Express Automotive Service Advisor

Express Service Advisor

Location: Vision Buick GMC, Rochester, NY

Schedule: Tuesday to Saturday (Exact hours will be discussed during interview)

Reports To: Service Manager

We are seeking an enthusiastic and highly motivated Express Service Advisor to join our fast-paced automotive dealership in Rochester, NY. This key role will be responsible for delivering world-class customer service, scheduling service appointments, upselling essential maintenance services, processing all Pre-Delivery Inspections (PDIs), and recommending accessories to enhance our customers' driving experience. The ideal candidate will be able to thrive in a high-volume environment while maintaining attention to detail and customer satisfaction.

Key Responsibilities:

• Customer Service Excellence
• Greet customers promptly and professionally as they arrive for service appointments.
• Provide accurate, detailed information to customers regarding service needs and timelines.
• Deliver an exceptional customer experience by providing world-class service at every touchpoint.
• Follow up with customers regarding the completion of service and ensure their satisfaction.
• Scheduling & Appointment Management
• Schedule service appointments efficiently, ensuring optimal use of service bays and technicians' time.
• Maintain a steady flow of appointments, ensuring that all incoming customer needs are handled in a timely manner.
• Work closely with the Service Department to coordinate appointment availability and resources.
• Upselling & Recommendations
• Identify opportunities to upsell vehicle maintenance and services based on manufacturer recommendations and the individual vehicle's needs.
• Recommend and explain the benefits of accessories and upgrades based on customer preferences and vehicle requirements.
• Proactively inform customers about new service offerings, promotions, and seasonal maintenance.
• Pre-Delivery Inspections (PDI) & Accessory Processing
• Process and complete all Pre-Delivery Inspections (PDIs) to ensure vehicles meet the dealership's high standards before delivery.
• Assist in the installation and setup of vehicle accessories, ensuring a smooth handoff to customers.
• Coordinate with the Parts Department for necessary accessories and parts needed for services.
• Administrative Duties
• Prepare and maintain accurate service records, customer profiles, and work orders.
• Ensure proper documentation of all services performed and upsold items.
• Handle service-related paperwork efficiently and accurately.
• Collaboration with Team Members
• Work closely with service technicians and the parts department to ensure timely service and delivery.
• Communicate effectively with the Service Manager to address customer needs and service concerns.
• Assist with inventory management of parts and accessories as needed.

Qualifications:

Experience

Previous experience in an automotive service advisor role or a customer-facing position in the automotive industry is preferred.

Knowledge of vehicle maintenance, repairs, and service offerings.

Experience in upselling products and services is a plus.

Skills & Attributes:

Strong customer service and communication skills, with a focus on building positive relationships.

Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism.

Detail-oriented, with excellent organizational and time-management skills.

Positive attitude and the ability to work well in a team-oriented environment.

Problem-solving mindset with the ability to address customer concerns efficiently.

Basic computer skills and proficiency with dealership management software (experience with CDK or similar systems is a plus).

Availability:

Must be able to work a flexible schedule, including Tuesday through Saturday.

Benefits:

Competitive salary with performance-based incentives.

Health, dental, and vision insurance options.

Paid time off and holidays.

Opportunities for professional development and career advancement.

Employee discounts on vehicles, parts, and service.

If you are passionate about cars, customer service, and working in a dynamic, high-energy environment, we would love to meet you! Apply today to become a part of our team and help us provide exceptional service to our valued customers.