Expert Applications Architect (Salesforce)

Delta Dental of California Inc.

Oakland, CA

JOB DETAILS
SALARY
$106,400–$230,600 Per Year
SKILLS
Adverse Events, Agile Programming Methodologies, Animal Care, Application Programming Interface (API), Architectural Services, Artificial Intelligence (AI), Automation, Best Practices, Brokerage, Business Case, Business Performance Management, Channel Sales, Cloud Architecture, Cloud Computing, Code Reviews, Computer Science, Continuous Deployment/Delivery, Continuous Integration, Data Collection, Data Modeling, Decision Support, DevOps, Documentation, Documentation Standards, HIPAA (Health Insurance Portability and Accountability Act), Identify Issues, Information/Data Security (InfoSec), Insurance, Leadership, Marketing, Marketing Software, Mentoring, Microsoft Windows Azure, Middleware, Modeling Languages, Presentation/Verbal Skills, Printed Circuit Board Design, Privacy Controls, Project Design, Project Evaluation, Project/Program Coordination, REST (Representational State Transfer), Record Keeping, Regulatory Compliance, Release Management/Engineering, SOAP (Simple Object Access Protocol), Sales, Salesforce.com, Scrum Project Management and Software Development, Snowflake Schema, Software Design, Solution Sales, System Architecture, Technical Writing, Topology, Tuition Reimbursement, Use Cases, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Oakland, CA
POSTED
17 days ago
  • This role does not offer visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship (including CPT, OPT, or H‑1B).

This is a hybrid position with an onsite requirement of 1-2 days per week in Oakland, CA

The Expert Applications Architect will be responsible for the design and analysis of software projects, coordination, creation and socialization of the conceptual approach document on strategic business initiatives, documentation standards, system architecture best practices and current system architecture documentation for their respective domain. The position is also responsible for collaborating with partner teams, enterprise architecture and development teams on best practices, guidelines and standards as well as evangelizing Technology transformation initiatives. This position is responsible for providing expertise and direction to Leadership when discussing strategic projects, design and application initiatives as well as providing high level estimates for the purpose of business case creation.

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

  • Competitive base and incentive pay
  • 401(k) with robust matching and non-matching contributions
  • Rich medical & pharmacy benefits
  • 100% employer-paid dental and vision benefits
  • Holistic wellbeing program with deep financial incentives
  • Generous paid time off plus 12 paid holidays and your birthday off
  • Culture of growth and learning: career development; tuition reimbursement; recognition program
  • Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
  • Social responsibility and volunteer opportunities
  • Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Important Work Authorization Information

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Hybrid

  • 8+ years of hands-on Salesforce platform experience, including 3+ years in an architect, lead, or senior solution role, with strong expertise in Apex, Lightning Web Components, Flows, Flow orchestration, and data cloud

  • Bechelor''s degree in Computer Science or equivalent technical field

  • 2+ years of experience architecting or leading solutions on Salesforce Data 360 (Data Cloud), including identity resolution, segmentation, and activation

  • 2+ years of experience architecting or leading solutions on Salesforce Marketing Cloud, including Journey Builder and Data 360-driven personalization

  • 1+ year of experience with Agentforce, including AI-assisted workflows and grounded agent design

  • Good understanding of Salesforce Health Cloud, including Digital Insurance

  • Demonstrated experience designing sharing and visibility models for large user bases and large data volumes

  • Deep understanding of Salesforce security model, role hierarchy, sharing rules, restriction rules, permission set groups, and data modeling at enterprise scale

  • Strong experience designing and consuming APIs and enterprise integrations, including event-driven and asynchronous patterns

  • Salesforce Certifications (Required):

  • Salesforce Platform Developer I

  • Salesforce Platform Developer II

  • Salesforce Administrator Certification

  • Salesforce Application Architect

  • Demonstrated ability to make sound architectural decisions across low-code, no-code, and pro-code solutions, and to defend those decisions in writing

  • Ability to identify key issues and trade-offs and present understandable alternatives to both technical and non-technical audiences, including senior leadership

  • Ability to create and maintain technical documentation, ADRs, and reference architectures

  • Proven ability to effectively present data and architecture trade-offs to facilitate decision-making

  • Ability to solve complex problems using analytical and creative problem-solving skills

  • Competent at adhering to organizational processes including scrum ceremonies, design artifacts, and architecture governance

  • Knowledge of agile development methodologies

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.

Pay Grade 23. $106,400 - $230,600

  • Define and own the application architecture across our Salesforce stack - Sales Cloud, Marketing Cloud, Health Cloud / Digital Insurance, and Data 360 (Data Cloud) - covering data model, sharing and visibility, automation strategy, UI composition, and integration boundaries
  • Apply strong engineering judgment to select the appropriate no-code, low-code, or pro-code solution to meet functional, performance, scalability, and compliance requirements
  • Architect and oversee solutions built with Apex, Lightning Web Components (LWC), Flows, Flow Orchestration, and Omni studio where appropriate
  • Design and govern solutions on Sales Cloud aligned to dental benefits sales, group, and broker workflows
  • Lead architecture for Health Cloud and Digital Insurance, covering group sale, individual sale, and broker sell channel data models, and the producer/broker portal experiences built on top of them
  • Architect and implement Data 360 capabilities - Zero Copy integrations, data streams, identity resolution, calculated insights, segmentation, and activation into Marketing Cloud, Health Cloud, and downstream systems
  • Design and govern Marketing Cloud architecture for member engagement journeys, lifecycle communications, and Data 360-driven personalization
  • Leverage Agentforce to architect AI-assisted workflows, intelligent case handling, and decision-support agents grounded in Data 360
  • Design, integrate, and operationalize AI-powered features by working with large language models (LLMs), including OpenAI and Anthropic models (e.g., Opus, Sonnet), to enable conversational interfaces, automation, summarization, and decision-support use cases
  • Partner with Security, Privacy, and Platform teams to integrate AI services responsibly within Salesforce, with HIPAA, PII, and PHI safeguards designed in from the start
  • Design and govern integrations using REST/SOAP APIs, Platform Events, Change Data Capture, and enterprise middleware connecting Salesforce to Snowflake, Azure, and other internal systems
  • Establish and enforce best practices for security, data access, sharing, large data volumes, governor limit management, and performance at enterprise scale
  • Lead architecture review boards, design discussions, peer code reviews, and release management decisions
  • Author and maintain Architecture Decision Records (ADRs), reference architectures, and platform standards
  • Collaborate with Product, Business, Data, and Security leaders to translate strategy into a credible target-state architecture
  • Mentor engineers and admins, and promote best practices in Salesforce development, design, and platform governance
  • Support CI/CD pipelines, sandbox topology, branching strategy, and Salesforce DevOps processes
  • Define and own the application architecture across our Salesforce stack - Sales Cloud, Marketing Cloud, Health Cloud / Digital Insurance, and Data 360 (Data Cloud) - covering data model, sharing and visibility, automation strategy, UI composition, and integration boundaries
  • Apply strong engineering judgment to select the appropriate no-code, low-code, or pro-code solution to meet functional, performance, scalability, and compliance requirements
  • Architect and oversee solutions built with Apex, Lightning Web Components (LWC), Flows, Flow Orchestration, and Omni studio where appropriate
  • Design and govern solutions on Sales Cloud aligned to dental benefits sales, group, and broker workflows
  • Lead architecture for Health Cloud and Digital Insurance, covering group sale, individual sale, and broker sell channel data models, and the producer/broker portal experiences built on top of them
  • Architect and implement Data 360 capabilities - Zero Copy integrations, data streams, identity resolution, calculated insights, segmentation, and activation into Marketing Cloud, Health Cloud, and downstream systems
  • Design and govern Marketing Cloud architecture for member engagement journeys, lifecycle communications, and Data 360-driven personalization
  • Leverage Agentforce to architect AI-assisted workflows, intelligent case handling, and decision-support agents grounded in Data 360
  • Design, integrate, and operationalize AI-powered features by working with large language models (LLMs), including OpenAI and Anthropic models (e.g., Opus, Sonnet), to enable conversational interfaces, automation, summarization, and decision-support use cases
  • Partner with Security, Privacy, and Platform teams to integrate AI services responsibly within Salesforce, with HIPAA, PII, and PHI safeguards designed in from the start
  • Design and govern integrations using REST/SOAP APIs, Platform Events, Change Data Capture, and enterprise middleware connecting Salesforce to Snowflake, Azure, and other internal systems
  • Establish and enforce best practices for security, data access, sharing, large data volumes, governor limit management, and performance at enterprise scale
  • Lead architecture review boards, design discussions, peer code reviews, and release management decisions
  • Author and maintain Architecture Decision Records (ADRs), reference architectures, and platform standards
  • Collaborate with Product, Business, Data, and Security leaders to translate strategy into a credible target-state architecture
  • Mentor engineers and admins, and promote best practices in Salesforce development, design, and platform governance
  • Support CI/CD pipelines, sandbox topology, branching strategy, and Salesforce DevOps processes

About the Company

D

Delta Dental of California Inc.

Delta Dental covers more Americans than any other dental benefits provider. As an employee you’ll take part in our mission to become the trusted health partner by collaborating with our communities and employees to reimagine and deliver new possibilities in an ever-changing environment. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology.

 

Our strategy is only as strong as the people who execute it. We’re hiring individuals that are not just right for today but also for our future. Delta Dental leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We’ve built a foundation of high-trust by treating all people with dignity, making and keeping commitments and consistently striving to do the right thing. As we are working through transformation, we ask employees to find ways to embrace positive change, challenge the status quo to be curious and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes.

 

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

 

Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Healthcare Services
EMPLOYEE BENEFITS
Paid Sick Days, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Tuition Reimbursement, Life Insurance, Merchandise Discounts
WEBSITE
https://www.deltadentalins.com/