Animal Care, Billing, Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Electronic Medical Records, English Language, Healthcare, Hospital, Medical Office, Medical Office Administration, Medical Record System, Medications, Medicine, Multilingual, Multitasking, Operational Support, Operations, Organizational Skills, Payment Processing, Pharmacy, Practice Management Software, Prescription Filling, Regulations, Sales Management, Spanish Language, Team Player, Telephone Skills, Treatment Plan, Veterinary Hospital, Veterinary Medicine
Description
Are you looking for a rewarding part-time veterinary receptionist job where you can make a meaningful impact for pets and their families? Doral Centre Animal Hospital, a leading hybrid veterinary clinic in Doral, FL, is seeking a Part-Time Client Service Representative (CSR) to join our compassionate and collaborative team.
This opportunity is ideal for candidates with veterinary front desk or medical reception experience who thrive in a fast-paced, team-oriented environment and are passionate about delivering exceptional client service.
As a Veterinary Receptionist / CSR, you are the first point of contact for clients and patients. You play a critical role in shaping the client experience while supporting daily hospital operations, appointment flow, and communication between the medical team and pet owners.
Key Responsibilities:
- Greet clients and patients warmly in a professional, compassionate manner
- Answer phones, schedule appointments, and manage client communications
- Maintain accurate electronic medical records using veterinary software
- Clearly explain services, treatment plans, and billing information
- Provide empathetic support to clients during routine and urgent visits
- Manage check-in/check-out, invoicing, and payment processing
- Assist with preparing and processing prescriptions under DVM supervision
- Accurately label, fill, and dispense medications following safety protocols
- Maintain proper documentation, inventory, and storage of medications
- Communicate medication instructions as directed by the veterinarian
- Support compliance with veterinary pharmacy standards and regulations
What We’re Looking For:
- Minimum 1 year of experience in a veterinary clinic, animal hospital, or medical office setting
- Previous experience as a veterinary receptionist, CSR, or medical front desk associate preferred
- Strong communication and customer service skills
- Compassionate, calm, and professional demeanor
- Ability to multitask and stay organized in a fast-paced environment
- Bilingual (English/Spanish) preferred
- Weekend and holiday availability required
- Employees will not be scheduled for every holiday; however, participation in holiday scheduling is expected
Note: This is not an entry-level role. Prior client-facing experience in a veterinary or healthcare setting is required.
- Experience with veterinary practice management software (e.g., Cornerstone, AVImark, ezyVet)
- Familiarity with veterinary terminology and basic pet care practices
- Ability to remain composed and effective in high-volume or emergency situations
- Part-time hours based on hospital needs
- Must have flexibility to support evenings, weekends, and holidays
Why You'll Love Working With Us:
- Competitive hourly pay based on experience
- Employee discounts on veterinary services and pet care products
- Opportunities for professional growth and skill development within the veterinary field
- Supportive, team-oriented work environment focused on collaboration and learning
If you’re an experienced Veterinary Receptionist or Client Service Representative looking for a part-time opportunity in a dynamic and compassionate hospital, we encourage you to apply.
Join a team where your communication skills, attention to detail, and passion for animal care make a difference every day.
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Doral Centre Animal Hospital