Position Title: Experienced Automotive Service Advisor
Department: Service
Reports To: Service Manager
Employment Type: Full-Time
We are a rebuilding Chrysler, Dodge, Jeep, and Ram dealership under new ownership and management committed to delivering exceptional customer service and industry-leading automotive repair and maintenance solutions. We are seeking a highly motivated, customer-focused Service Advisor to join our growing team.
The Service Advisor serves as the primary point of contact between customers and the service department. The ideal candidate will have prior dealership experience, strong communication skills, and a proven ability to drive customer satisfaction while achieving sales and profitability goals.
Greet customers promptly and professionally.
Listen to customer concerns and accurately document repair orders.
Recommend maintenance and repair services based on vehicle needs.
Provide accurate estimates for repairs, labor, and parts.
Communicate repair status updates throughout the service process.
Coordinate with technicians to ensure efficient workflow and timely completion of repairs.
Review completed work orders with customers and explain services performed.
Handle warranty claims and manufacturer service programs.
Maintain high CSI (Customer Satisfaction Index) scores.
Meet and exceed service sales and gross profit objectives.
Resolve customer concerns in a professional and timely manner.
Follow all dealership, manufacturer, and safety policies.
Minimum 1 years of automotive service advisor experience.
Strong understanding of automotive maintenance and repair procedures.
Excellent customer service and relationship-building skills.
Ability to multitask in a fast-paced environment.
Strong computer skills and familiarity with dealership management systems.
Valid driver's license and acceptable driving record.
CDJR certification or manufacturer training.
Experience with Dealertrack, XTime, WiAdvisor or similar DMS platforms.
Proven track record of achieving service sales goals and maintaining high CSI scores.
Competitive base salary plus performance-based commission.
Medical, dental, and vision insurance.
Paid vacation
401(k)
Ongoing manufacturer and dealership training.
Career advancement opportunities.
Employee vehicle purchase and service discounts.
Consistently maintaining high customer satisfaction scores.
Achieving monthly service sales and gross profit targets.
Building long-term customer relationships and retention.
Contributing to a positive and productive service department culture.
Interested candidates should submit a resume outlining their automotive service experience, dealership background, and customer service achievements.
Join our team and help deliver a best-in-class ownership experience for Chrysler, Dodge, Jeep, and Ram customers.