Experienced Service Advisor

Dealership:

L0248 Diablo Subaru of Walnut Creek

Diablo Subaru of Walnut Creek

Experienced Service Advisor

Earn $64,500 - $161,800 Per Year

Walnut Creek Subaru is seeking an experienced, customer-focused Service Advisor to join our growing service department. If you thrive in a fast-paced automotive environment, enjoy building lasting customer relationships, and take pride in delivering exceptional service experiences, we want to hear from you.

This is an excellent opportunity for a motivated professional who understands dealership operations and is ready to grow with a respected Subaru retailer.

What You'll Do

• Greet customers promptly and professionally
• Listen carefully to customer concerns and accurately document repair needs
• Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
• Communicate repair timelines, estimates, and updates clearly
• Coordinate with technicians to ensure efficient workflow and quality repairs
• Review completed work with customers and ensure satisfaction
• Maintain accurate repair orders and service records
• Help drive customer retention through outstanding service experiences

What We're Looking For

• 2+ years of automotive service advisor experience preferred
• Dealership experience strongly preferred
• Strong communication and customer service skills
• Ability to multitask in a high-volume environment
• Familiarity with CDK, Reynolds & Reynolds, or similar dealership software is a plus
• Valid driver's license with clean driving record
• Positive attitude, professionalism, and strong work ethic

We offer the best-in-class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This is a performance driven position eligible for short-term and/or long-term incentives as part of total compensation, which includes commissions off Individual Sales, Individual Gross Profit, and bonus based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.

The Annual Estimated Earnings Range is $64,500.00 - $161,800.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.