Who we are:
Accenture Song is the world's largest tech-powered creative group. Within Song, our Design & Digital Products practice helps iconic brands reinvent products, services, and spaces with the best of emerging technology to drive impact for end-users and for the business. From defining product strategy and designing digital and physical experiences, to building the AI-powered tools and design systems that support them, we do it all. With 70 Song Studios and 4,000+ designers and makers across 6 continents, you'll be joining a team working at the frontier of customer experience.
Within Design & Digital Products practice, our team includes specialists in Experience Strategy, Product Design, Product Management, Engineering, Visual Design, Immersive Experiences, and Content Design. We work closely with colleagues across Accenture who bring deep expertise in capabilities, industries, accounts, and ecosystem partners. Together, we take on complex challenges with greater depth, speed, and rigor.
You are:
An Experience Strategy Director who is ready to shape how the Design & Digital Products practice designs, delivers, and grows. As a senior member of the Experience Strategy craft, you will lead teams defining end-to-end services and products. You and your teams will connect user needs and business strategy to form experience solutions, mapping the capabilities, technologies and organizational changes required to deliver them.
You are a confident client partner and team leader with deep experience managing senior stakeholder relationships. You set the bar for quality experience strategy, develop the talent that delivers it, and form clear points of view that help our clients navigate shifting customer expectations and industry dynamics.
The work:
In this role you will have accountability across three dimensions:
Client Delivery:
Oversee multiple design programs, providing strategic direction and quality oversight to leads and their teams while maintaining accountability for delivery health in complex client environments to drive measurable outcomes.
Build and sustain senior client relationships, stepping in as the decisive voice on high-stakes engagements and establishing the trust that turns one project into a lasting partnership.
Create team cultures where practitioners have space to grow and leads can sharpen their leadership judgement and client relationship skills to step up as program owners.
Business Development:
Grow a pipeline of work by building strong client relationships, proactively connecting Song capabilities to client priorities, crafting compelling proposals to win work that inspires our designers and makes both Song and our clients famous to fuel future demand.
Develop thought leadership on the topics that matter most to clients, opening doors to new conversations, elevating our team's thinking, and positioning Song as a credible and compelling voice in the industry.
People & Practice Development:
Serve as a leader and mentor to our people, helping them navigate challenges, hone their craft as experience strategists, and reach their career goals.
Shape the direction of how the Experience Strategy practice evolves helping to upskill our talent to new ways of working and adapt to meet evolving client expectations.