Experience Specialist - Waterloo Community Cancer Center

UnityPoint Clinics - Cancer Center

Experience Specialist/Receptionist 

Monday - Friday, daytime hours

0.9 FTE/36 hours per week

As an Experience Specialist/Receptionist, you will serve as the first point of contact for patients and visitors, creating a welcoming and professional experience while managing front desk and administrative responsibilities. This role combines exceptional customer service, organization, and communication skills to support efficient clinic operations and ensure a positive experience for every patient.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Join our team of experts and make a difference with UnityPoint Health.

• Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures. 
• Keep patients and families informed about wait times, provider availability, and any delays. 
• Address general inquiries and concerns with empathy, escalating complex issues as needed. 
• Offer guidance on charges, payment processes, and insurance procedures. 
• Maintain accurate and up to date patient records in the electronic medical records (EMR) system. 
• Answer and route incoming calls, providing basic information as appropriate. 
• Ensure all interactions and data handling follow confidentiality and UPH standards. 

Education:  

• High School Diploma or equivalent. 

Experience:  

• Previous customer service experience in a hospital or healthcare setting is preferred.