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Experience Manager - Glen Allen VA

Best Buy

Glen Allen, Virginia

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JOB DETAILS
LOCATION
Glen Allen, Virginia
POSTED
7 days ago

The Experience Manager executes the end-to-end experience strategy across their micro-market to drive seamless customer and employee experiences. This role assumes leadership responsibility by overseeing experience execution including fulfillment, general sales, operations, and services. The Experience Manager also drives localized customer and employee strategies throughout their home location and through partnership with peers in the micro-market.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities
  • Drives a positive customer experience by building relationships and providing solutions to their needs.
  • Enables and empowers employees to drive a world-class customer experience as they deliver Best Buy's customer promise.
  • Manages entire store leadership duties to ensure employees are deployed to maximize efficiency.
  • Executes the customer and employee experience across the micro-market, including employee support resources, development, and performance management.
  • Analyzes performance indicators against business strategies and leads their team to facilitate growth or improve results.
  • Leads labor and resource deployment efforts to maximize results or provide course correction in the hub and micro-market.
Basic Qualifications
  • 2 years of experience as a supervisor or manager in business, military, or related fields
  • 2 years of sales or customer service experience
  • 1 year of experience managing and reviewing operational expenses and revenue

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/