Highlights
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security. Win as a team by providing logistical support to Experience and Technical Marketing teams including ordering and tracking of products for the various US centers, managing vendor relationships and related inventory.
Numbers & Facts
| Location | NY |
| Industry | Electronics, Components, and Semiconductor Mfg |
| Salary | $45,000–$60,000 Per Year |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1971 |
| Website | http://www.crestron.com/ |
Description
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products' are integrated into new high-tech commercial buildings' to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
Customer Experience Center Coordinator - NYC
Overview
Crestron Electronics showcases our exciting commercial Audio/Video, Conferencing and Home Automation solutions in our state-of-the-art Customer Experience Center located in Midtown Manhattan.
We are seeking an Experience Center Coordinator who will serve as the CEC's (Customer Experience Center's) core logistics person. From calendar coordination to site preparation and everything in between, this multi-faceted team member is the key to making the CEC run smoothly. In this role you will manage the visit calendar, visit logistics, and related support for this dynamic and ever-changing Center where our top sellers close our biggest deals. A successful candidate will have a can-do attitude, ready to manage the multiple moving parts of our Experience Center from scheduling to site management with a focus on service excellence.
THIS IS AN ON-SITE ROLE: Monday through Friday at the 33rd & Lexington Avenue NYC location.
Responsibilities:
- Reinforce the effectiveness of our Experience Center Program booking process for the New York location with customer service focus.
- Build trust through strong relationship building skills among peers and leaders alike.
- Support the planning process for all upcoming visit requests including planning discussions, agenda building, catering requests and tour coordination.
- Enhance the customer experience with detail-oriented day-of site preparation, logistics, and hosting, including room preparation and possible demo support.
- Win as a team by providing logistical support to Experience and Technical Marketing teams including ordering and tracking of products for the various US centers, managing vendor relationships and related inventory
- Promote the program by assisting in the improvements of technical systems as needed which can include internal website and/or booking system.
- Boost internal satisfaction by helping to create unique experiences for our customers, dealers and partners, every time they walk through our doors.
Qualifications:
- 3 - 5 years In a service/support-oriented office or events role.
- 3 - 5 as part of a cross-functional or team-based operation
- Proficiency in Microsoft Office suite: Outlook, MS-Word, Excel, Powerpoint
- Familiarity with CRM systems, visitor management tools, and basic reporting
- Ability to be onsite on location in Midtown Manhattan Monday - Friday 8:30 AM-5:30 PM with occasional overtime past 5:30 PM.
- Ability to lift small office equipment and/or boxes up to 20 pounds
- Effective communication, presenation and people skills
Link >> Read about the Customer Experience Center
Compensation:
Per applicable state requirements, the annual pay range for this position ($45,000 - $60,000) reflects the hiring range for candidates. Also note, an individual's offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidates hiring location, qualifications, experience, and market factors.
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron's success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
- No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
About Company
With over 40 years in business and 90+ offices worldwide, Crestron Electronics is the leading provider of control and automation systems for homes, offices, schools, hospitals, hotels and more. Crestron solutions are Integrated by Design™ to provide the ultimate technology lifestyle. No matter where you are, or what you do, with Crestron you're always connected.
At Home
You don't need multiple remotes just to watch television, or a wall filled with switches and knobs that takes you 3 tries to find the right light. Take control of your home with just one button press from a sleek Crestron touch screen, designer engraved keypad or your iPad®, iPhone®, iPod Touch®, or Android™ device. Select a movie to watch or music to enjoy from your favorite chair. Adjust your lights, shades, temperature and check on your alarm system without getting out of bed. The comfort and convenience of the ultimate technology lifestyle can be yours. The possibilities are endless, whatever you can imagine Crestron can do.
At Work
Whether you need to control an AV presentation, videoconference internationally or update your digital signage, Crestron has a control system to keep you connected. Monitor your enterprise to increase sustainability by tracking your carbon footprint to see where you use on site energy, and how you can continue to reduce energy costs. Add room sensors and set presets for shades to control daylight harvesting and only use lights as they are needed. Show off your energy savings from a flash-based, stylish interface in your lobby. Book an available conference room that has the technology and space you need, directly from Outlook or on your web browser. There are no limitations to keep your organization on the cutting-edge, increase efficiencies and lower costs.
At School
Enhance curriculum through easy-to-use technology for teachers and professors. From one touch on an intuitive touchpanel select to play a DVD, use a document camera, or present a PowerPoint from the PC. Crestron makes it easy for instructors to use classroom technology, and for IT managers to support hundreds of rooms through the standard IP network. Tech support can remotely manage classrooms, labs, conference rooms and auditoriums globally and remotely. Control lighting and climate by time of day and usage. Check lamp life and schedule maintenance. Let your teachers and professors focus on teaching, not worry about technology. Join the world's leading universities, become a Crestron Connected™ Campus.
At Play
Add the Crestron control app to your mobile devices, iPhone, iPad, laptop or MacBook® and show off to your friends all that you can do from the golf course or even the beach. Flaunt the awesome Crestron sound system you just installed in your yacht. Notice how the museum you went to this weekend has the same touchpanel on the wall that you have in your house. Everywhere you are, whatever you need, with Crestron you're connected.
At Home
You don't need multiple remotes just to watch television, or a wall filled with switches and knobs that takes you 3 tries to find the right light. Take control of your home with just one button press from a sleek Crestron touch screen, designer engraved keypad or your iPad®, iPhone®, iPod Touch®, or Android™ device. Select a movie to watch or music to enjoy from your favorite chair. Adjust your lights, shades, temperature and check on your alarm system without getting out of bed. The comfort and convenience of the ultimate technology lifestyle can be yours. The possibilities are endless, whatever you can imagine Crestron can do.
At Work
Whether you need to control an AV presentation, videoconference internationally or update your digital signage, Crestron has a control system to keep you connected. Monitor your enterprise to increase sustainability by tracking your carbon footprint to see where you use on site energy, and how you can continue to reduce energy costs. Add room sensors and set presets for shades to control daylight harvesting and only use lights as they are needed. Show off your energy savings from a flash-based, stylish interface in your lobby. Book an available conference room that has the technology and space you need, directly from Outlook or on your web browser. There are no limitations to keep your organization on the cutting-edge, increase efficiencies and lower costs.
At School
Enhance curriculum through easy-to-use technology for teachers and professors. From one touch on an intuitive touchpanel select to play a DVD, use a document camera, or present a PowerPoint from the PC. Crestron makes it easy for instructors to use classroom technology, and for IT managers to support hundreds of rooms through the standard IP network. Tech support can remotely manage classrooms, labs, conference rooms and auditoriums globally and remotely. Control lighting and climate by time of day and usage. Check lamp life and schedule maintenance. Let your teachers and professors focus on teaching, not worry about technology. Join the world's leading universities, become a Crestron Connected™ Campus.
At Play
Add the Crestron control app to your mobile devices, iPhone, iPad, laptop or MacBook® and show off to your friends all that you can do from the golf course or even the beach. Flaunt the awesome Crestron sound system you just installed in your yacht. Notice how the museum you went to this weekend has the same touchpanel on the wall that you have in your house. Everywhere you are, whatever you need, with Crestron you're connected.