Description As the Executive Vice President for the State & Federal market segment, you will serve as a senior executive responsible for execution of strategic initiatives within the State & Federal Market as well as across Tyler. Reporting to, and partnering with, the President of the State & Federal Market, you will translate Tyler's strategic vision into operational reality at the market level - ensuring the business meets revenue, profit and performance goals while building the capabilities, processes and culture to support multi-year growth.
Responsibilities • Strategy Operationalization Work closely with the Market Leader to translate the strategic roadmap into actionable operational plans and business-case investments. Support multi-year growth initiatives, emerging market strategies and go-to-market model evolution in the state and federal technology sectors. • Ensure seamless alignment between go-to-market strategy and operations, product/engineering, sales and customer success-enabling unified execution and end-to-end customer value. • Champion innovation, technology leverage and improvement of service-delivery models to enhance competitive differentiation and customer satisfaction.
Operational Performance & Execution Ensure the delivery of annual revenue, margin and operating-profit targets for the State & Federal market segment. Oversee day-to-day operational performance: establish metrics, monitor outcomes, identify bottlenecks, and ensure solutions. Lead operational efficiency initiatives - both One Tyler and market segment based - streamlining processes, improving productivity, and ensuring scalability of delivery. Partner with finance, legal/compliance, IT and data security to ensure contracts, cost-structures and performance frameworks align with institutional goals.
Leadership, Team & Culture Build, lead and scale a high-performance operations organization-recruiting top talent, developing operational leaders, and fostering a culture of accountability and continuous improvement. Provide coaching, oversight and strategic guidance to senior operational leaders and cross-functional teams-ensuring talent development, succession planning and effective organizational transitions. Promote and embed a culture aligned with Tyler's values of Connect, Belong and Empower-ensuring teams are engaged, aligned and motivated to deliver results.
Risk, Compliance & Public Sector Focus Ensure full operational compliance with state, federal and regulatory requirements-as well as internal policies, audit standards and contract obligations. Proactively identify operational and business risks, build mitigation strategies and ensure program integrity across all market engagements. Maintain strong governance and transparency around performance reporting, contract execution and customer commitments.
Qualifications 15+ years of senior operational leadership, preferably within public-sector technology, government services, enterprise software or systems integrator environments. Proven P&L ownership for large revenue streams and operating margins within complex, multi-service, multi-stakeholder organizations. Demonstrated success driving operational execution, process transformation and efficiency gains in a dynamic, evolving business model. Demonstrated experience translating strategic intent into operational roadmaps, business cases and performance-tracking frameworks that drive transformation and growth. Experience building and developing operational teams, driving talent development, succession planning and leadership transitions. Experience in development and execution of new product lines. Strong interpersonal, communication and executive-presence skills: able to collaborate and partner effectively with senior leaders, boards, large customer/stakeholder groups and diverse teams. Experience delivering software and services at the state and federal level is strongly preferred. Advanced degree (MBA or equivalent) preferred.