Administrative Skills, Analysis Skills, Android, Apple Macs, Communication Skills, CompTIA A+, Computer Operations, Computer Workstations, Customer Support/Service, Desktop PC, Driver's License, Hardware Repair, Identify Issues, Incident Management, Maintenance Services, Microsoft Windows Operating System, Mobile Devices, On Call, On Site Support, Operating Systems, Presentation/Verbal Skills, Regulatory Compliance, Resolve Customer Issues, Secondary School, Technical Support, Writing Skills, iOS
Campus
OSU-Stillwater
Contact Name & Email
Jessica Funk Stewart, jfunkst@okstate.edu
Work Schedule
Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$21.00 - $26.00
Hourly
Special Instructions to Applicants
For full consideration, please include a resume, cover letter and contact information for three professional references.
About this Position
The Executive Technical Support Specialist provides professional and technical expertise to support enterprise technology services, ensuring alignment with OSU/A&M System goals, compliance requirements, and departmental priorities. This position performs specialized operational, technical, or analytical tasks within Technology Support.
Resolves customer issues and documents service requests for assigned executive offices; collaborates with other IT groups to implement effective solutions; provides immediate response to urgent needs, including after-hours on-call coverage; communicates clearly with executive staff and office assistants in meetings, travel, and day-to-day operations.
Required Qualifications
- High School/GED (degree must be conferred on or before agreed upon start date)
- High School/GED and four years related experience, OR
- High School/GED and two years post-secondary education and two years related experience.
- Certifications, Registrations, and/or Licenses:
Driver's License required.
- Skills, Proficiencies, and/or Knowledge:
Must possess some technical knowledge regarding computer operations, including proficiency in troubleshooting and repairing hardware and software issues.
Preferred Qualifications
- Bachelor's
IT or a related field.
Two or more years providing on-site technical support to endpoint devices includes desktops, workstations, and/or mobile devices.
- Certifications, Registrations, and/or Licenses:
Professional technical certifications (A+, ITIL, HDI, or others approved by management).
- Skills, Proficiencies, and/or Knowledge:
- Excellent working knowledge of Windows, Mac, Android, and iOS operating systems.
- Experience with OSU systems or other institutional knowledge.
- Experience with incident management systems and technical support environments.
- Strong troubleshooting and repair skills for hardware/software.
- Excellent verbal and written communication skills.
- High degree of critical thinking and customer service attitude.
- Ability to work well under stressful conditions.