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Executive Support Specialist

Futran Tech Solutions Pvt.

Mountain View, CA

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JOB DETAILS
SKILLS
Administrative Skills, Audiovisual, Communication Skills, Conferences, Customer Support/Service, Detail Oriented, Documentation, Executive Assistant Skills , Hardware Administration, Identify Issues, Identity Data Management, Interpersonal Skills, Knowledge Base, Maintenance Services, Metrics, Microsoft Exchange Server Administration, Microsoft Product Family, Microsoft Windows Operating System, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Service Level Agreement (SLA), ServiceNow, Software Installation, Technical Support, Time Management, Writing Skills
LOCATION
Mountain View, CA
POSTED
Today
Job Title: Executive Support Specialist.

Location: Mountain View, CA

Duration: 1+ Years with high extension possibility

Position Overview

The Executive Support Specialist provides high-touch technical and administrative assistance to senior executives and their administrative teams. This role ensures seamless technology experiences, proactive issue resolution, and exceptional customer service for high-profile stakeholders.

Key Responsibilities:
  • Deliver white-glove technical support for executives, including troubleshooting across Microsoft and competitor products.
  • Manage incident and service requests via IcM and ServiceNow; ensure timely resolution and SLA compliance.
  • Provide real-time AV and meeting support for executive events and conferences.
Perform technical tasks such as:
  • Password resets and identity management.
  • Software installations and Exchange administration.
  • Hardware setup and troubleshooting.
  • Generate service reports (ticket volumes, SLA metrics, NSAT scores) and maintain knowledge base documentation.
  • Aas liaison between executives and engineering/product teams to escalate and resolve complex issues.
  • Maintain strict confidentiality and professionalism in all interactions.
Required Qualifications:

Technical Expertise: Strong knowledge of Microsoft technologies (Windows, Office 365, Teams)

Problem-Solving Skills: Ability to diagnose and resolve complex technical issues quickly.

Communication: Excellent verbal and written communication skills for executive-level interactions.

Customer Service Orientation: Demonstrated ability to deliver exceptional support under pressure.

Adaptability: Ability to learn new tools and troubleshoot unreleased products.

Certifications (Preferred): ITIL, MCP, or equivalent.

Desired Attributes:
  • Honest, diligent, and detail-oriented.
  • Comfortable working in high-pressure environments.
  • Strong interpersonal skills and a proactive mindset.

About the Company

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Futran Tech Solutions Pvt.