Executive Services Specialist

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Key Responsibilities:

Executive & Concierge Support

• Serve as concierge for the executive floor, delivering a polished, professional experience for all visitors and stakeholders
• Provide centralized support for executive leadership and board members, including managing access, greeting and escorting guests, and coordinating meeting needs with executive administrators
• Coordinate messages, appointments, and general administrative functions such as mail handling, file maintenance, and office supply management
• Build and maintain strong relationships with senior executives, executive assistants, and internal/external partners
• Maintain a strong working knowledge of executive operations, workplace services, and organizational processes to effectively respond to a wide range of inquiries and requests
• Demonstrate a high level of situational awareness and readiness to provide accurate, timely information in a fast-paced, executive-facing environment
• Serve as a trusted resource by anticipating questions, proactively gathering information, and ensuring leadership and partners receive clear, informed responses
• Partner with facilities, technology, and security teams to quickly resolve operational needs and maintain service standards
• Oversee day-to-day executive floor operations, including access management, scheduling, material and logistics coordination
• Manage executive conference rooms, meeting spaces, and hoteling offices to ensure seamless and professional experience
• Coordinate workplace services such as dining, mail and print services, secure records destruction, security, facilities, and housekeeping
• Book meeting and conference rooms and ensure all spaces are presentation-ready
• Identify opportunities to enhance operational efficiency and improve service delivery
• Develop and maintain standard operating procedures (SOPs) for executive suite operations

Facilities Management

• Proactively identify facility needs within the executive suite, addressing potential issues before they arise and responding quickly to emerging concerns
• Serve as the point of coordination with facilities, corporate real estate, and building partners to ensure timely resolution of maintenance and operational requests
• Navigate and escalate issues appropriately, balancing executive preferences, business needs, and operational constraints
• Partner closely with Corporate Real Estate to plan, schedule, and execute workplace projects impacting executive spaces
• Communicate upcoming facilities work, projects, and impacts clearly to executives and executive support partners to ensure continuity of operations
• Monitor ongoing work to ensure solutions meet quality standards and minimize disruption to executive activities

Event Coordination & Hospitality

• Coordinate executive meetings, board meetings, leadership events, and high-profile corporate functions
• Manage end-to-end event logistics including scheduling, vendor coordination, setup, and onsite execution
• Support catering and executive dining services while ensuring an elevated hospitality experience

Corporate Security

• Partner closely with Corporate Security and Executive Protection teams to support safety protocols and escalate concerns as needed
• Handle highly confidential and sensitive information with the highest level of integrity and discretion
• Implement all safety and security procedures to ensure a secure workplace environment

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

• College degree or equivalent experience
• 5+ years of experience in guest services, front desk, hospitality, or office management
• Experience interfacing with executives and executive assistants
• Ability to maintain the highest level of confidentiality with personal/professional integrity and discretion
• Excellent organizational skills with the ability to prioritize information, calls, and requests to complete tasks effectively and on time
• Ability to exercise independent judgement, decisiveness, sound reasoning and creativity in evaluation information and making decisions
• Situational awareness across various social and business settings
• Strong interpersonal skills and executive presence
• Polished written and verbal communication skills
• Self-motivated and critical thinker
• Strong attention to details and ability to learn and adapt to new situations and processes
• Ability to display assertiveness and self-confidence
• Ability to participate in cross-functional projects and tasks
• Physically able and willing to obtain and maintain CPR/AED and First Aid certifications upon hire