Artificial Intelligence (AI), Auditing, Business Growth, Business Support, CISA - Certified Information Systems Auditor, CISM - Certified Information Security Manager, CISSP - Certified Information Systems Security Professional, Career Development, Change Requests/Orders, Cloud Computing, Communication Skills, Consulting, Contract Requirements, Customer Experience, Diversity, Enterprise Protection, Federal Laws and Regulations, Government, Government Regulations, Health Plan, Incident Response, Information Technology & Information Systems, Information/Data Security (InfoSec), Internal Audit, Internet Security, Leadership, Maintain Compliance, Management Strategy, People Management, Process Development, Regulations, Regulatory Compliance, Regulatory Requirements, Risk Management, Security Monitoring, Service Delivery, State Laws and Regulations, Statement of Work (SOW), Strategic Analysis, Strategic Planning, U.S. National Institute of Standards and Technology (NIST)
Executive Director, Public Sector Information Security & Compliance Officer
TTEC is a global leader in customer experience, engagement, and growth solutions. Our Public Sector Security & Compliance team supports federal, state, and regulated industry programs by ensuring adherence to cybersecurity frameworks and regulatory requirements across cloud and enterprise environments.
Public Sector Security & Compliance Team
This team is responsible for implementing and overseeing compliance with federal and state cybersecurity frameworks including FedRAMP, NIST SP 800-53, CMMC, ARC-AMPE (Health Benefit Exchanges), and other regulatory standards. The team also supports regulated industries such as tolling and transportation systems.
What You’ll Be Doing
- Provide executive leadership and strategic direction for Public Sector information security and compliance programs.
- Oversee compliance with FedRAMP, NIST 800-53, CMMC, ARC-AMPE, and other federal/state regulatory frameworks.
- Lead and manage direct reports including Information Security Advisors and Technical Security Engineers.
- Drive risk management strategy including assessments, mitigation planning, and reporting to executive leadership.
- Ensure continuous monitoring, authorization, and recertification activities for regulated environments.
- Serve as executive liaison with internal stakeholders, auditors, regulatory bodies, and clients.
- Oversee contract security requirements including SOWs, MSAs, and client agreements to ensure compliance obligations are met.
- Lead incident response coordination and ensure alignment with enterprise security operations and resiliency teams.
- Establish governance processes for Significant Change Requests (SCR) , POA&M management, and audit readiness.
- Support business growth by aligning compliance initiatives with revenue-generating programs in public sector and tolling industries.
What You Bring to the Role
- 10+ years of experience in information security, compliance, or risk management.
- 5+ years of leadership experience managing security and compliance teams.
- Deep expertise in FedRAMP, NIST 800-53, CMMC, and government regulatory frameworks.
- Experience supporting Health Benefit Exchanges (ARC-AMPE) and/or regulated industries such as tolling.
- Strong understanding of cloud security, continuous monitoring, and authorization processes.
- Proven ability to engage with executive stakeholders and influence business decisions.
- Bachelor’s degree in Cybersecurity, Information Technology, or related field (Master’s preferred).
- Relevant certifications such as CISSP, CISM, CISA, or CGRC.
- Strong communication, leadership, and strategic planning capabilities.
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefit.
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us-
About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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TTEC
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
10,000 employees or more
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria