Executive Director, Patient Access

Description

Calling all Esteemed Leaders! Are you a revenue cycle executive who excels at driving operational excellence, transforming patient access, and improving the financial and experiential front door of care? Do you thrive in complex healthcare environments where performance, patient experience, and strategic alignment matter every day? If so, we invite you to consider the Executive Director, Patient Access opportunity.

The Role:

The Executive Director, Patient Access is responsible for implementing the strategic vision and ensuring all revenue cycle programs and activities are standardized, efficient, costeffective, and aligned with the designated market.

This role leads transformational change and is accountable for the health of the patient access revenue cycle within the market, including budget, cost, productivity, and overall performance. The Executive Director is responsible for the overall ministry patient experience and for achieving performance goals and financial targets across assigned markets.

Functional responsibilities include oversight of registration, ministry pointofservice collections, selfpay screening in the emergency department, and eligibility denial prevention to ensure quality and efficiency across the market delivery system. The Executive Director partners closely with the VP, RCS Market Operations to develop and execute strategic plans focused on operational excellence, innovation, and customer service, and works closely with Regional and Ministry Chief Executives.

Providence Patient Access Services Operational Excellence team is responsible for both training and process improvement. The Education team supports the front-end registration, scheduling, retained pre-service, and financial counseling team's training and development. Through the creation of job aids and the production of monthly newsletters, they provide regular education and updates to the front-line teams. The process improvement team is responsible for identifying and improving the processes and workflows used by the pre-service, front-end registration, scheduling, and financial counseling teams. The team also provides Epic go-live and Epic Upgrade support for Patient Access Services. The process improvement team is responsible for Registration Claim Edits, Coverage and Admitting Related DNBs, and maintaining the integrity of the Guarantor records (through guarantor merges and wrong guarantor registration clean up). They provided the feedback loop for registration related issues. The Process Owners facilitate Enterprise Governance meetings for the Providence Payer Plan table and the RTE Governance, both of which affect all Hospital Billing (HB), Physician Billing (PB), Affiliates, and Community Technology (CT) sites. The Process Owners work with the Price Estimates team and support automation within Epic Finalization of Estimates across the Enterprise. They also work on department outreach regarding authorizations process for Revenue Cycle and Non-Revenue Cycle Departments.

We support front-end Patient Access Services registration caregivers as well as Pre-Service caregivers by providing feedback, education on changes (regulatory and Epic or system changes). We collaborate with Physician Billing/Clinic registration as we share the guarantor records and coverage records across the SBO.

• Our shared mailboxes are important lifelines for many revenue cycle and non-revenue cycle teams who depend on the central team to correct registration related issues, split hospital accounts, correct wrong patient registrations, and general guidance and direction. We have the OpEx mailbox for transactional help on accounts and the Education Team mailbox for job aids, clarification and process questions.
• The Operational Excellence team strives to improve the overall workflow processes within Revenue Cycle around registration, pre-service, and financial counseling using automation, technology, and AI.

What You'll Do:

Patient Access & Experience Oversight

• Oversee the patient experience across registration demographics, coverage discovery, pointofservice collections, selfpay screening, and emergency department eligibility programs (varies by state).
• Maintain accountability for denial prevention and KPI targets, including controllable denials, pointofservice collections, and Medicaid conversions driven by consistent screening or HPE eligibility processes.

Market Leadership & Executive Partnership

• Develop and maintain strong business relationships with Regional and Ministry Chief Executives within the market.
• Collaborate on initiatives, communicate proactively, and remain current on growth and expansion plans across the market.

Patient Experience & Digital Enablement

• Lead patient experience initiatives across the designated market.
• Partner with ministries to design and implement programs that enhance the patient experience, including digital tools that ease the way and MyChart adoption strategies.

Caregiver Engagement & Performance

• Maintain responsibility for overall caregiver engagement scores within the assigned market.
• Collaborate with peers and ministry leaders to share best practices and improve patient and caregiver experience outcomes.

Financial, Productivity & Operational Accountability

• Maintain responsibility for the assigned market budget and productivity performance.
• Participate in ministry and market revenue cycle meetings, denial prevention, and compliance committees; oversee solutions and monitor progress against action plans.

Industry Awareness & Continuous Improvement

• Stay current on industry trends, best practices, automation, and technology solutions.
• Collaborate with peers, revenue cycle leaders, and ministry leaders on crosscutting initiatives to improve efficiency and effectiveness.

What You'll Bring:

Education

• Bachelor's Degree in Business, Finance, Healthcare Administration, or related field; or equivalent education/experience
• Master's Degree (preferred)

Experience

• 10+ years of experience in revenue cycle operations, overall or frontend
• 10+ years of progressive leadership experience in frontend revenue cycle (preferred)

Leadership & Professional Skills

• Demonstrated problemsolving capability
• Proven ability to build strong customer and executive relationships
• Effective leadership skills with the ability to influence and drive results
• Excellent organizational skills and attention to operational detail
• High degree of initiative and accountability
• Strong understanding of revenue cycle concepts and operational issues
• Ability to communicate effectively and build strong working relationships across teams and stakeholders

Why Join Us?

• Lead marketlevel revenue cycle transformation: Drive patient access excellence and financial performance across ministries.
• Influence patient experience at scale: Shape how patients experience care at the front end of the revenue cycle.
• Partner with senior leaders: Work closely with ministry and regional executives to align strategy and execution.
• Deliver measurable results: Improve productivity, denial prevention, and financial outcomes.
• Advance a mission that matters: Support compassionate, efficient, and equitable care delivery across the communities we serve.
• Lead marketlevel revenue cycle transformation: Drive patient access excellence and financial performance across ministries.
• Influence patient experience at scale: Shape how patients experience care at the front end of the revenue cycle.
• Partner with senior leaders: Work closely with ministry and regional executives to align strategy and execution.
• Deliver measurable results: Improve productivity, denial prevention, and financial outcomes.
• Advance a mission that matters: Support compassionate, efficient, and equitable care delivery across the communities we serve.

Ready to Shape the Future of Healthcare?

If you are a missiondriven revenue cycle leader ready to transform patient access, improve financial performance, and elevate the patient experience, we invite you to explore this opportunity.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists ofthree days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area

... For full info follow application link.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.