Executive Director of Consumer Initiatives

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America

Address:

601 E ALTAMONTE DR

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32701

Job Description:

Ensures full implementation and sustainment of consumer initiatives across all medical groups, including change management. Collaborates within organizational structures to execute the consumer strategy and identify improvement opportunities. Participates in market and corporate consumer governance committees. Partners with executive leadership to develop, implement, and manage a seamless patient access, navigation, and care transition model. Aims to achieve business growth, network connectivity, integrity, competitive advantage, market relevance, and sustainability by expanding patient access, consumer experience, promises, and care navigation. Works with each medical group to develop and support sustainable care navigation, centralized scheduling, clinical call answering, online scheduling tools, timely appointments, and referral management infrastructure. Coordinates roles associated with customer experience management, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints. Collaborates with the consumer analytics team. Supports the development and implementation of consumer-centric care models, capabilities, and pathways. Drives innovation and technology integration to enhance consumer care models. Builds program and product design solutions tailored to consumer needs. Designs exceptional consumer journey experiences for strategic priorities. Identifies and builds profitable physician and program/product models centered on the consumer. Benchmarks programs nationally and internationally. Leads the implementation of best practices in consumer experience and care delivery. Communicates, tracks, and reports progress through meetings, presentations, and written reports. Builds strategic plans and roadmaps for product delivery, identifying requirements, milestones, and metrics. Adheres to policies to protect patient information and obtain proper consent for marketing activities. Partners with the Ventures VP to design a business plan for virtual primary care. Ensures the care model is clinically excellent and meets consumer needs. Functions as a clinical expert to reimagine primary care, working with a team to create a fiscally sound, consumer-friendly, value-based PCP model. Applies clinical knowledge, experience in successful PCP practices, and financial acumen to support the new PCP model vision. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Strategic, empirical, and inquisitive thinker capable of leading change. Intelligent, creative, and motivated; analytical thinker with ability to synthesize and communicate complex information; information seeker; ability to think outside of the box. [Required]
• Ability to use business strategy practices and processes, legal and regulatory/compliance requirements and the ability to gather and evaluate data and outcome results to assist medical groups in developing and implementing their plans. [Required]
• Strong written and verbal communication skills. Able to effectively express ideas and views through public speaking, presentations, reports, and professional correspondence. Ability to communicate effectively with all types of audiences. [Required]
• Strong interpersonal skills with ability to be a strong influencer, team player, consensus builder, persuasive presenter with ability to ""sell"ideas and concepts to key stakeholder, ability to work well with others using tact and diplomacy and must be comfortable managing conflict. Capable of delivering a high level of customer service to internal customers and external strategic partners. [Required]
• Strong organizational skills and the flexibility to adjust to changing conditions of the position. Must be able to multi-task in a fast-paced work environment, excel under tight deadlines and able to remain calm under high-pressure situations. Strong project management experience with a results-oriented focus and attention to detail. [Required]
• Demonstrated ability to develop, grow and manage high-performing teams that are capable of delivering business results and desired outcomes. [Required]
• Strong computer skills with solid working knowledge of Microsoft Office, Word, PowerPoint and Excel. [Required]
• Must be able to conduct themselves in a professional manor, hardworking and ethical. [Required]

Education:

• Master's [Required]

Field of Study:

• In business or healthcare

Work Experience:

• 7+ relevant leadership experience in physician practice operations, clinical operations, business development, physician strategy, or process improvement [Required]
• Must have experience managing a team for results [Required]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements: (Please click the link below to view work requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$127,310.90 - $236,789.66

Background Screening Requirement (Florida Law

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.