Executive Director - Behavioral Health

Who We Are

To meet an ever-expanding need for mental health and substance use disorder treatment services in the region, we are excited to announce our new location coming soon in Chester County, PA. The approach at our treatment centers is firmly rooted in individualized, person-centered care to help clients uncover the why behind their disorders and help them build foundational relationships that help answer the how in moving forward. Our comprehensive programs provide expert care tailored to each individual's recovery journey. We offer partial hospitalization (PHP) and intensive outpatient programs (IOP) led by psychiatric providers, licensed clinicians, and experienced professionals. Medication-assisted treatment (MAT) is also available at every level of care.

What We Offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

Position Summary

The Executive Director has overall responsibility for the clinical, fiscal, and operational success of a specialized behavioral healthcare treatment program. The Executive Director shall have oversite across multiple levels of care and is responsible for clinical quality and program integrity. Position coordinates day-to-day operations to achieve operational goals and provides clinical oversight, ensuring the delivery of clinically excellent, client centered care.

Relationships and Contacts

Within the organization: Reporting to the Group CEO, the Executive Director provides leadership to all staff located at Steps to Recovery Harrisburg and works collaboratively with network support team members and the governing body.

Outside the organization: Builds and maintains strong professional relationships with clinical and healthcare providers, community partners, vendors, and clients/families.

Position Responsibilities

Essential Responsibilities

• Collaborates with the network support teams and the governing body to develop and implement clinical programs and operational objectives that promote program growth and respond to changes in the market.
• Maintains accountability for creating a culture and environment that is focused on fulfilling operational objectives in alignment with the treatment program's mission, vision, and values.
• Ensures achievement of business objectives through day-to-day operational, financial, clinical, and regulatory oversite.
• Effectively manages resources to meet the needs of clients while maximizing resources and minimizing waste.
• Promotes professional growth and development of staff throughout all levels of the facility, championing effective teamwork and critical thinking, recommending training and development plans, as appropriate.
• Collaborates with clinical and operations leaders to ensure compliance with all licensures, accreditation, contracts, state, and federal laws.
• Ensures the development, implementation, and enforcement of all policies and procedures, including patient rights.
• Monitors and continuously improves clinical program quality through research and application of industry best practices.
• Establishes a welcoming environment and strong culture of customer service throughout the program.
• Promotes systems of communication and collaboration between Admissions, Business Development, Utilization Review, Finance, and Clinical teams.
• Provides supervision to Clinical Directors, overseeing all aspects of clinical care from admission through discharge.
• Reviews and approves admissions ensuring the admissions process is smooth, efficient, and customer focused.
• Leads and promotes active communication with department leaders around all actual or potential problems or issues that could result in risk exposure or customer dissatisfaction.
• Provides regular supervision for staff, and is to discuss challenges, successes, enhance effectiveness and efficiency of procedures and operation of the program.
• Collaborates with leadership to ensure proper interpretation and fulfillment of position functions, responsibilities, authority, and relationships.
• Balances team and individual responsibilities; exhibits objectively and openness to others' views; gives and welcomes feedback; puts team success over own interests.
• Manages difficult or emotional customer service situations, responds promptly the needs of clients, families, and referral partners, solicits feedback to improve service; responds to requests and meets commitments.
• Communicates clearly and concisely with clients, families, referral partners, and all members of the interdisciplinary team.
• Leads treatment team meetings and collaborates with UR team to ensure documentation meets standards necessary to meet client's level of care.
• Ensures compliance with all licensures, accreditations, contracts, state, and federal laws.
• Leads and participates in PI initiatives, monitors, and reports on KPIs, adjusts operations accordingly to meet organizational objectives.

Additional Responsibilities

• Functions within the guidelines of the facility's Code of Ethics and in accordance with corporate compliance.
• Reads, understands, adheres to, and models all company policy statements on ethics, conduct, and conflict of interests.
• Maintains positive attitude and acts as a team player with others on the treatment team.
• Attends and completes all training within assigned time frames as required by the facility.
• Performs other duties as assigned.