Hours: Fulltime, Monday through Friday, flexible hours
Hybrid: 3 days in office
Pay: Salary with bonus, based on experience and performance
Travel: 2-3 days on 2 trips per month within the continental US.
Who we are:
At FreightWise we combine agile tech development with deep industry expertise to provide transportation management services, and software for small and mid-sized shippers. Founded in 2015 and 7 years on the INC. 5000 list. FreightWise was voted one of the Best Places to Work by the Nashville Business Journal.
Summary:
As the Executive Account Manager, you will be assigned specific Freightwise clients for whom you are responsible for maintaining long-term relationships, client retention, overseeing all interactions, and ensuring the client’s needs are met on all levels, supporting professional client relations.
What you will do:
Be the primary point of contact with your clients
Oversee client interactions from all areas of operations within Freightwise and ensure they are being fully serviced
Build revenue planning and projections for clients
Maximize YOY growth
Provide value with Spotlights, business reviews, reporting, market updates, and any other relevant, meaningful intelligence, building loyalty
Establish multiple points of contact within the organization to fully penetrate the account: executive, finance, operations, shipping, and purchasing
Identify additional opportunities for new business opportunities: additional CMMS modes, referrals, and integrations
Oversee day-to-day operations along with a support team, including: timely payments, strategic account planning, renewals, special projects, and all other relevant client needs
Travel to interact directly with clients
Identify and implement improvements in pricing models and analytics
Leverage advanced Excel and other tools to enhance reporting and insights
Support client through other duties as assigned
What you will need:
BA or BS from a four-year college or university
5+ years of experience in a similar role with LTL client support
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Write reports, business correspondence, and procedure manuals clientTravel
Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Apply concepts of introductory algebra and geometry
Define problems, collect data, establish facts, and draw valid conclusions
Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Proficient in G-Suite (Google), Microsoft Office, CRM software, and Help Ticket software
Effective communicator, both verbally and in writing
Prioritize and manage multiple tasks with effective follow-up
Travel within the continental US monthly to meet with clients, 2-3 days on 2 trips monthly
Be a critical thinker with problem-solving ability
We provide:
Insurance: Medical, Dental, Vision, STD, LTD
Company paid Life insurance $50k
401(k), with match
Paid Time Off
11 Paid Holidays
Hybrid work and flexible schedules
Great work environment with opportunity for growth
E-Verify:
FreightWise participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page
About the Company
F
FreightWise
We offer a friendly family atmosphere which affords opportunities to those who qualify.
Our services and solutions offer tremendous value and impact to clients by reducing transportation costs by over 20% year over year and streamilining costly internal processes. We offer advanced data intelligence and freight cost savings solutions for multi modes to companies across the US.
We are not a 'me too' provider of 'vanilla' services that have low value. Our impact is proven to achieve both hard and soft dollar cost savings for our clients and improve their supply chain environment.