EXCEPTIONAL FAMILY MEMBER PROGRAM CASE WORKER NF4

Marine Corps Community Services

Quantico, VA

JOB DETAILS
SALARY
SKILLS
Analysis Skills, Background Investigation, Behavioral Health, Case Management, Child Development, Communication Skills, Community and Social Services, Computer Skills, Computer Software, Corporate Compliance, Customer Support/Service, Database Administration, Dental Insurance, Desktop Publishing, Driver's License, Employee Benefits, File Maintenance, Flexible Spending Accounts, Health Insurance, Healthcare, Informed Consent, Interviewing Skills, Maintain Compliance, Managed Care, Military, Needs Assessment, Presentation/Verbal Skills, Project Tracking, Quality Assurance, Quality of Life, Record Keeping, Recreation, Regulations, Regulatory Compliance, Reporting Skills, Retirement Plan, Safety/Work Safety, Social Sciences, Special Education, Special Needs, Staff Training, Status Reports, Support Documentation, Team Player, Word Processing, Writing Skills
LOCATION
Quantico, VA
POSTED
7 days ago

MCCS Job Opening Information

Position/GradeExceptional Family Member Program (EFMP) Case Worker | NF4 LocationMarine Corps Base Quantico, VAType of AppointmentRegular Full-Time (with benefits)Open Date6/8/2026Close Date6/22/2026Who May ApplyOpen to all sourcesSalary$60,000.00 - $63,000.00/yrHours of OperationMonday - Friday | 0730 - 1630[ ] Health Card Required[x] Background Check Required[ ] Gun Control[ ] Drug Testing Position (DTP)[ ] Valid Drivers License Required

Job Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.

Military Spouse Preference (MSP)

For job postings with a grade of NF01 to NF03, GSE02 to GSE05 (childcare), NA03 - NA10 (crafts & trades), if military spouse preference is being claimed, please attach a copy of the active-duty spouses orders to the application.

Orders must include applicant¿s name and active-duty spouses assignment. When applying for regular part-time or regular full-time positions, spouse preference can be used only once per rotation to the duty station.

Benefitted Positions

Why Choose MCCS?

Here at MCCS, we believe in meaningful connections, opportunities to build and develop skills that will span throughout your entire career and creating positive relationships that will last a lifetime. We provide Marines, Sailors, and families with everyday services and support. We believe in serving those who serve.

Joining our world-renowned team also comes with some amazing benefits. Part-time and Full-time vacancies are eligible for the following Employee Benefits (20-40 hours a week):

  • 401(k) Retirement Plan with up to 5% employer match
  • NAF Pension Plan, employee contribution only 1% (may be eligible to buy back up to 5 years of military service)
  • Medical and Dental Insurance
  • Inexpensive life insurance (up to 3X annual salary)
  • Flexible spending accounts (Health and Dependent Care)
  • Short Term Disability Insurance (up to 60% of annual salary)
  • Immediate annual and sick leave accrual
  • Tax-free shopping
  • Professional training opportunities to build and develop new skills.
  • Access to MCCS facilities such as the child development centers, gyms, movie theaters, bowling centers, pools, golf course, auto skills center, outdoor recreation and more!

Major Duties

Serves as the Installation non-clinical Case Worker for the Exceptional Family Member Program (EFMP) and manages services that include intake, identification, assessment, evaluation, tracking and referral of eligible family members in the EFMP. Serves as a liaison to and works closely with health care professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Marine Corps standards. Facilitates referrals to appropriate specialists. Assists in identification of community resources. Manages and monitors the member¿s progress from enrollment to assessment.

Personally contacts each EFMP family upon notification of assignment to offer support services. Conducts interviews with clients and their families. Establishes and maintains a case file for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes. Assesses individual client and family circumstances upon and during enrollment to track progress of activity and provide updated information on services to improve quality of life.

Serves as an advocate for and assists Marines and their families in accessing available resources and services to support individual needs. Participates in meetings between Marine families and special needs support professionals to develop the Individual Education Plan (IEP). Assist families in assertively pursuing rights to resources available to them. Prepares evaluations and recommendations to assist eligible members in connecting with appropriate resources and services. Assists in coordinating referral for care and resources with internal and external referral sites in the local area.

Educates referral sources, community agencies and service organizations regarding scope and management of the EFMP. Maintains a detailed and consolidated portfolio of services for special needs families at the command and in the local community. Participates in coordination and execution of special needs camps, support groups for EFMP families, special events and workshops coordinated by the EFMP. Assists in checking that EFMP staff complete training in compliance with Marine Corps Order (MCO) 1754.4.

Maintains personal records of staff training completion for review by the respective manager. Participates as assigned in the Special Needs Evaluation and Review Team (SNERT) as outlined in MCO 1754.4. Participates in the maintenance and development of a library of special needs educational, referral and resource materials. Works with assigned families to coordinate use of the EFMP Respite Care Program. Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance. Organizes work and sets short and long term priorities.

Prepares reports of status of activity on enrollment of members. Conducts quality assurance activities and studies to analyze, evaluate and provide recommendations on program issues. Screens enrollment and updates Forms DD-2792, DD2792-1 and other supporting medical documentation related to case evaluation, assessment and therapy. Identifies and acquires conflicting or incomplete case information to provide proper recommendations. Determines status and eligibility of enrollment of members.

Qualifications

Bachelors degree in a Behavioral Health or a related social science, or combination of equivalent education and experience, or four years of appropriate experience that demonstrates knowledge of one or more of the behavioral or social sciences and working in a case management capacity with families who have members with special needs. Knowledge of the Military lifestyle to include service/unit organization and rank structure and military, family and personal support services available. Knowledge of military laws, policies, regulations, resources and practices regarding medical and educational benefits, programs, services and community agencies for family members enrolled in EFMP. Skills in listening and interviewing, and applying sound judgment for assessing individual and family needs; problem-solving and advocating for support or services; or determining an appropriate course of action. Written and oral communication skills to effectively provide case management assistance to persons in various emotional states and varying needs; and to conduct briefs, workshops and training. Inter-personal skills to relate to all segments of the military and civilian community using persuasiveness, poise, tact and objectivity. Proficiency with computer software and applications involving word processing, email communication, database management desktop publishing, and internet navigation.

How To Apply

All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Closing Statement

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

  • Education/certification certificate(s), if applicable.
  • If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

About the Company

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Marine Corps Community Services