EVSE Technician

EVSE Field Technician

PowerFlex, an EDF power solutions company, is a leading national provider of intelligent onsite energy solutions that support cost-effective and low-carbon electrification and transportation. We deliver integrated solar, storage, EV charging, and microgrid systems,to businesses and organizations. As a single full-service provider, PowerFlex customizes clean technology solutions to help clients achieve their energy and sustainability goals. Through the comprehensive PowerFlex X platform, based on proprietary technology, PowerFlex leverages patented smart software to control, monitor, and optimize a client's distributed energy resources to reduce cost and maximize return on investment. Our technology is deployed at scale to prominent commercial customers such as Adobe, DHL, Prologis, Target, and municipalities such as County of LA. PowerFlex is a top 5 provider in each of Commercial Solar, Storage and EV Charging in the US.

The EVSE Field Technician will be responsible for providing onsite technical support for PowerFlex's electric vehicle charging equipment. This role will work with internal teams as well as directly with our clients to provide best-in-class customer service. This role will be part of the Optimization and Customer Success team.

This role is responsible for supporting the San Diego County Area and needs to be based locally.

Responsibilities

• Lead on-site diagnostics, repair, and preventative maintenance of EVSE hardware, including advanced troubleshooting and root cause analysis of recurring or complex field issues.
• Act as the field point of contact for escalated service needs, coordinating directly with internal support teams and external stakeholders to ensure timely resolution.
• Develop and implement best practices for field configuration, installation, and maintenance procedures; proactively identify site-specific risks or improvements.
• Coordinate with project teams to ensure smooth execution of service visits, commissioning, and retrofits, serving as the on-site technical expert.
• Maintain accurate and detailed service documentation in ticketing systems; provide insights from field data to inform operational and product enhancements.
• Own field inventory tracking and replenishment for your region, ensuring parts availability for scheduled and emergency maintenance.
• Support commissioning of new charging sites by performing hardware verification, power-up procedures, and end-to-end testing with cross-functional teams.
• Interface with clients and site hosts professionally in the field, representing PowerFlex's commitment to quality, safety, and customer satisfaction.

Qualifications

Education/Experience

• Bachelor's Degree in engineering or similar field
• 3+ years of electrical engineering experience
• 2+ years of experience working with EVSE
• Hands-on experience working with hardware in a laboratory or professional environment
• Experience with Customer service or support
• Experience working with Salesforce Service Cloud, Microsoft Office Suite
• Must have a valid Driver's License. Subject to annual motor vehicle record checks and must participate in annual defensive driving training.

• Skills/Knowledge/Abilities

  • Knowledge of electronics and three-phase circuits
  • Basic familiarity with command-line interface
  • Good understanding of networking concepts (Ethernet, WiFi, Cellular, IP addresses) is a plus.
  • Self-starter – takes initiative to drive tasks to completion
  • A desire to provide the best possible service for our customers and stakeholders
  • Calm under pressure and can effectively prioritize competing tasks

  Compensation

  The base pay range for this position is $30 - $42 hourly. The total compensation for this position will include commission. This position is eligible for PowerFlex's comprehensive Health and Welfare plans including but not limited to medical, dental, vision, 401(k) retirement plan and paid time off. PowerFlex's compensation packages carefully consider a candidate's qualifications, experiences, and education in relation to the position.

  Physical Requirements

  • Remaining in a seated position. Long hours on computer keyboard. Prolonged periods of standing walking and/or driving.
  • Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.
  • Must be able to position one-self to work in confined spaces such as trenches, pits, manholes, attics and tunnels.
  • Must be able to lift and otherwise carry 50 pounds occasionally
  • Must be able to respond quickly to sounds.
  • Must be able to move safely over uneven terrain or in confined spaces.
  • Must be able to work in cold environments and on concrete floors.
  • Must be able to traverse irregular and steep terrain.

  Working Conditions

  Approximately 90% of the time is spent traveling and providing support on-site. 10% is spent in an office environment – preparing equipment, interacting with clients via phone/email, internal escalation of service tickets, participating in recurring Asset Management/Customer Success team meetings utilizing computers (frequent use of MS Word, MS Excel, Outlook, Access, PowerPoint, Publisher and Adobe etc.), telephones, and general office equipment.