Cash Management, Communication Skills, Leadership, Loan Servicing, Mortgage, Mortgage Servicing, Operational Improvement, Process Improvement, Regulatory Compliance, Supplier Relationship Management (SRM), Team Lead/Manager, Vendor/Supplier Relations
The EVP, Head of Servicing Operations oversees all mortgage servicing activities, focusing on managing the primary sub-servicer to ensure operational excellence and strong customer outcomes.
Leading a team of about 35 professionals,
- they manage functions such as loan boarding, cash management, complaints, default servicing, transfers, and non-agency servicing.
- The role requires deep mortgage industry expertise, strategic leadership, and collaboration across stakeholders, regulators, and partners.
Key responsibilities include vendor relationship management, governance, process optimization, and driving operational improvements.
Qualifications include 15+ years in loan servicing, leadership experience, comprehensive mortgage industry knowledge, regulatory compliance expertise, and excellent communication skills.
Location is on-site in the Dallas-Fort Worth area, with a competitive salary, benefits, and up to 25% travel.